Restaurant Operations Manager
2 weeks ago
Job Summary
The Restaurant & Bar Manager is responsible for overseeing the daily operations of our restaurants and bars, ensuring exceptional customer service and maximizing financial performance. This role requires a strong leader who can motivate and train staff to deliver outstanding results.
Key Responsibilities
Managing Day-to-Day Operations
• Supervise and manage employees to ensure seamless service delivery.
• Maintain high standards of service and sanitation in all areas.
• Review staffing levels to meet guest service, operational, and financial objectives.
Leading Food and Beverage Team
• Utilize effective communication and leadership skills to drive team performance.
• Encourage and build trust among team members to foster a positive work environment.
• Develop and implement training programs to enhance staff knowledge and skills.
Ensuring Exceptional Customer Service
• Provide exceptional service to guests, responding to their needs and concerns.
• Empower staff to deliver outstanding customer service, recognizing and rewarding their efforts.
• Analyze guest feedback to identify areas for improvement and implement changes.
Managing and Conducting Human Resource Activities
• Provide guidance and direction to subordinates, setting performance standards and monitoring progress.
• Identify training needs and develop programs to enhance staff knowledge and skills.
• Foster a positive work environment, promoting employee satisfaction and retention.
Additional Responsibilities
• Collaborate with other departments to ensure seamless service delivery.
• Analyze financial data to inform operational decisions.
• Stay up-to-date with industry trends and best practices to drive innovation and improvement.
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