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Golf Operations Manager
2 months ago
At American Golf, we're passionate about delivering exceptional service and fostering a vibrant community of golf enthusiasts. We're seeking a dynamic Assistant Manager to lead our driving range operations at our Rossendale site.
Key Responsibilities:- Lead the operation of the driving range, ensuring a seamless experience for guests and staff.
- Implement strategies to enhance service delivery and operational efficiency.
- Oversee the opening and closing of the range, manage unsociable hours and weekend shifts, and ensure all health and safety standards are met.
- Handle financial aspects, including cash handling, till management, and safe checks, with a focus on the range's profitability.
- Recruit, train, and lead staff, creating schedules and assigning duties to ensure the range operates smoothly and efficiently.
- Conduct regular checks and coordinate maintenance work to keep the range in top condition, ensuring all equipment is functional and safe.
- Provide exceptional service at the range, resolving issues promptly and maintaining a welcoming environment for all guests.
- Collaborate with the Site Manager to analyse KPIs and performance metrics specific to the range and develop strategies for continuous improvement.
- Industry-Relevant Management Experience: Demonstrated leadership within leisure, hospitality, or sports settings, with a preference for those familiar with golf or driving range operations.
- Adaptable Work Schedule: Willingness to accommodate the facility's needs by working early mornings, late evenings, and weekends.
- Leadership and Customer Service Excellence: Exceptional ability in guiding teams, serving customers, solving problems, and managing finances effectively.
- Passion and Proactivity: A dynamic and forward-thinking approach, committed to delivering superior customer experiences and improving the driving range's operational success.
If you're passionate about making a difference in the leisure and sports industry and possess the skills we're looking for, we'd love to hear from you.
