Category Manager

3 days ago

Glasgow, Glasgow City, United Kingdom City Facilities Management Holdings Ltd Full time
{"Job Title: Category Manager

Job Summary: We are seeking a skilled Category Manager to join our team at City Facilities Management Holdings Ltd. As a Category Manager, you will be responsible for developing and implementing procurement strategies to ensure cost efficiency, quality, and supplier reliability.

Key Responsibilities:

* Manage supplier relationships and contract delivery for allocated suppliers
* Build strong engagement and trust with customers, responding promptly to client requests and using performance scorecards to demonstrate achievement of delivery targets and contractual compliance
* Support category strategy development
* Create and oversee a regular supplier audit regime to assure City and its customers of suppliers' compliance regarding health and safety, and other key compliance aspects
* Work with customers to set annual budgets and ensure alignment within wider procurement team to deliver schedule of services in line with budget
* Act as an escalation point for all supplier-related issues
* Exercise financial control by monitoring actual spend versus budget on a monthly basis, ensuring that any overruns are challenged and reported
* Work with finance team to resolve any supplier payment or accounting issues
* Carry out in-store visits and deal directly with senior client on all issues
* Work with wider procurement team and finance team to manage all budgets within target, optimizing the best value and where possible the lowest cost, without compromising service (where required)
* Review management information to ensure delivery of customer KPI's/SLA's and statutory obligations meet or exceed requirements
* Escalation of PPM task closures and certification (for areas where we don't have a National Manager/Specialist)
* Create a standard reporting pack for all key supplier relationships, providing updates to the wider city team and customer where required
* Support reactive job delivery and quote process with city field teams where there are issues across the supply chain or with specific suppliers
* Lead regular monthly supplier service reviews with allocated suppliers
* Investigate any supplier escalations, assessing the situation and ensuring remedial action plans are put in place and work with the wider procurement team to coordinate responses to the client
* Communicate all material breaches or escalations head of supplier management and the Head of Procurement and Strategic Partnerships
* Ensure the effective implementation of escalation and critical incident management processes to protect service delivery
* Lead and manage performance improvement plans within the allocated supply chain
* Develop and promote a culture of behavioural safety within the team, ensuring effective reporting and investigation of any potential hazards or near misses, incidents, and accidents
* Work in conjunction with the Sourcing Managers and the customer onboarding team to ensure effective contract mobilisation following contract award
* Actively promote supplier development in order to help identify and target efficiencies and innovative solutions that deliver more value to City and its customers
* Work with the strategic supplier management lead to ensure full integration with performance management programs across all suppliers
* Work with the wider business and FM support teams to identify opportunities and agree plans to deliver process improvement, efficiency, and best practice
* Ensure alignment with the wider business and operational teams to embed a one city approach when dealing with suppliers
* Manage the overall delivery of objectives in accordance with the business strategy

Requirements:

* 5 years' experience of working within a procurement or supplier management environment
* CIPS qualification or equivalent is desired
* A working knowledge of the maintenance service within the FM industry is preferable, with previous working knowledge of a multi-site contracted environment being desirable
* Knowledge of retail and hospitality or customer service industry, preferred, but not essential
* Strong commercial and supplier management experience and capability
* Strategic and Procurement Process mindset
* Credibility to deliver a successful SRM programme
* Understanding of contracts and the key service deliverables within contracts
* Ability to build strong stakeholder relationships, influence and work with people at all levels across a diverse and complex business structure
* Excellent verbal and written communication skills to communicate persuasively and confidently at senior management level
* Experience of delivering a supplier management programme in a large organisation
* Substantial supplier and contract management experience in a senior role
* Experience in supporting negotiation of significant supplier contracts
* Demonstrable experience in managing supplier relationships
* Experience in delivering change
* Proven track record in educating stakeholders and gaining alignment to a supplier management framework
* Proven track record of managing supplier performance and resolving commercial and contractual issues
* Experience in managing regional multi-site suppliers
* Strong PC literacy, with experience in extracting, collating, and presenting performance data
* Experience in managing financial budgets

About City:

City Facilities Management Holdings Ltd is a leading facilities management company with a strong reputation for delivering high-quality services to its clients. We are passionate about sharing our unparalleled professionalism, quality, customer service, and value with partners around the globe.

Our Benefits:

We offer a range of benefits to our employees, including

* Competitive salary and benefits package
* Opportunities for career development and growth
* Collaborative and supportive work environment
* Recognition and reward for outstanding performance
* Access to training and development programs
* Flexible working arrangements

How to Apply:

If you are a motivated and experienced Category Manager looking for a new challenge, please submit your application, including your CV and a cover letter, to

[insert contact information]

We look forward to hearing from you

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