Service Desk Specialist
5 days ago
We are seeking a highly skilled Service Desk Analyst to join our team at Sanderson. As a key member of our IT department, you will be responsible for providing exceptional customer service and technical support to our internal users.
Key Responsibilities:
- Respond to end-user inquiries via self-service and phone calls.
- Provide 1st line support for IT-related issues.
- Manage and resolve incidents and requests in a timely manner.
- Collaborate with the Desktop Team to ensure seamless service delivery.
- Participate in IT projects and implement new software, hardware, and technologies.
Requirements:
- Excellent customer service and communication skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Experience with video conferencing equipment and software (e.g. MS Teams).
- Knowledge of Windows 7/10 and Office 2016.
- Desirable skills: O365, SCCM, AD, Citrix, and solid understanding of basic networking principles.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
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