Customer Service Counter Representative

1 month ago

Felixstowe, Suffolk, United Kingdom WHSmith Full time

Job Overview

Post Office Counter Representative – WHSmith

Contract Type: [Permanent/Temporary]

Working hours: [Full detail of working hours]

As a Counter Representative in our Post Office locations, you will deliver outstanding customer service, facilitating connections for individuals across distances, managing travel currency and documentation, and handling financial transactions. We aim for our customers and team members to feel proud of their experiences with us.

Key Responsibilities of a Counter Representative:

Providing exceptional service to all patrons. Efficiently managing customer queues to ensure swift access to services. Upholding high standards of accuracy and attention to detail. Collaborating with team members to foster a supportive work environment.

Desired Qualities:

A genuine enthusiasm for delivering an outstanding customer experience. Strong communication skills within the team. A drive to achieve excellent results and maintain high standards. Flexibility to adapt to the evolving needs of the business.

Employee Benefits:

We recognize your dedication to making WHSmith a success and ensuring customer satisfaction. In addition to your salary, pension plan, paid time off, and employee discounts, we offer a variety of deals from retail partners that help you save money and create memorable experiences, whether it's enjoying a meal, embarking on an exciting outing, or attending the latest film.

Regardless of what the future holds, our Employee Assistance Programme is here to support your wellbeing, addressing physical, mental, and financial health.

About WHSmith:

For many years, WHSmith has been a cornerstone of the High Street and a beloved part of our customers' lives. Our stores strive to facilitate customer and colleague journeys, celebrating milestones with cards and gifts, providing escape and learning through our books, and offering communication and currency services in our Post Office locations.

WHSmith is committed to being an inclusive employer, ensuring that all team members feel welcomed and free to express their true selves.

Format of Business

High Street Store

Shift Pattern

Flexible - Not Including Nights

Position Type

Permanent

Hours / Week

Full Time / Part Time

Part Time

Salary Up To

£.

County

Suffolk

Country

UK

Post Code

IP 7AJ

Function / Region

High Street

Counter Assistant | WHSMith Careers

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