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Safety and Emergency Response Director

2 months ago

Folkestone, Kent, United Kingdom New Appointments Group Full time
Job Title: Safety & Emergency Response Manager

We are seeking a highly skilled and experienced Safety & Emergency Response Manager to join our team at New Appointments Group. As a key member of our organization, you will play a crucial role in ensuring the safety and emergency response of our clients and staff.

Main Responsibilities:

  • Technical Proficiency:
    • Stay up-to-date with relevant legislation changes and best practices in emergency response and safety.
    • Maintain expertise in operations management and strategic emergency management.
  • Process Improvement:
    • Develop, review, and improve operational delivery and governance procedures to enhance efficiency and service delivery.
    • Ensure all core business support systems and applications are structured correctly to support operations.
    • Establish clear operational procedures and store them within the quality management system (GEMS).
    • Lead the team through change management processes.
  • Operational Delivery and Reporting:
    • Oversee the safety of the Emergency Responder team and coordinate client operations in emergency situations.
    • Execute the operational delivery plan to meet internal and external KPIs, contractual obligations, and legal requirements.
    • Monitor the Tunnel 24/7, 365 days a year.
    • Ensure patrolling services are completed as per the Service Contract.
    • Produce activity reports using the Client's DEPAN system.
    • Attend client assessment meetings to measure reporting and traceability differences and implement corrective actions.
    • Ensure equipment monitoring, inspection, and maintenance are performed.
    • Implement risk prevention activities by the FLOR Team.
    • Complete monthly and annual monitoring and reporting requirements.
    • Manage 'surprise' exercises in the service tunnel and ensure safety for all technicians.
    • Maintain service levels and operational procedures to ensure continued accreditation with associated bodies and standards.
    • Plan, develop, and manage resources to provide all services.

Requirements:

  • Must have a degree-level education with strategic vision to develop business.
  • Must have lived in the UK for the past 3 years.
  • Must have a clean driving license and be able to drive to site.
  • French speaking or willingness to learn French terminologies/phrases.
  • Experience working at senior level with a strong understanding of UK fire, medical, and security standards, regulations, and legislation.
  • Strong commercial experience, managing service contracts, budgets, and P&Ls.
  • Ability to manage multiple, complex work streams to emergency deadlines.
  • Effective communication skills and ability to influence others at all levels.
  • Ability to work independently, using initiative to maintain high standards.
  • Strong IT skills, including Excel and reporting.
  • Manage sensitive and confidential matters, ensuring high-level data protection and security.

Local candidates only need to apply.

Please note that this position is only suitable for candidates who are already able to live and work in the UK without restriction.