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Adult Support Team Lead

2 months ago

Newbury, West Berkshire, United Kingdom Affinity Trust Full time

Job Title: Adult Support Team Lead

Reports To: Operations Director

Job Purpose: As a Support Team Lead, you will oversee and manage a team of support staff to ensure the delivery of high-quality, person-centred support to individuals with learning disabilities and/or complex mental health needs. You will be responsible for ensuring that support is provided in line with legal and contractual requirements, fostering excellent working relationships amongst your team and with external stakeholders. You will lead the recruitment, training, and induction of new staff, and drive continuous improvement in retention and team culture.

You will work with the following teams and stakeholders:

  1. Individuals we support
  2. Support staff
  3. Internal teams in other departments
  4. External agencies and organisations, including healthcare professionals, social workers, and safeguarding teams
  5. Regulatory bodies, such as CQC and SCI

Key Responsibilities:

Individuals We Support:

  1. Ensure that the highest quality and standards are met in the preparation of risk assessments, support plans, health plans, and person-centred support, ensuring that outcomes can be monitored, met, and evidenced in our operations system.
  2. Demonstrate significant knowledge and understanding of the needs of individuals with learning disabilities and/or complex mental health needs, and be familiar with best practice developments.
  3. Develop and maintain excellent working relationships with families, professionals, referrers, and all other stakeholders.
  4. Lead by example and provide hands-on support to individuals when required.
  5. Be willing to work flexibly according to the needs of the organisation, having a regular presence in locations and responsible for providing on-call support and assistance on a rota basis.
  6. Ensure two-way communications are in place and proactively engage with multi-disciplinary teams to provide meaningful outcomes for individuals we support.
  7. Monitor accident and incident reporting, identifying and escalating any key themes, and proactively respond to emergency situations.
  8. Ensure that all relevant records in relation to individuals we support are appropriately maintained, accurate, and up to date within our operations system.

Support Staff:

  1. Excellent time management skills with the ability to plan and prioritise a complex workload, delegating effectively where necessary.
  2. Lead and develop teams to deliver innovative, person-centred support that meets the needs of individuals we support and expectations of commissioners.
  3. Use staff resources efficiently and effectively, including the management of rotas, additional hours, and compliance with working time regulations.
  4. Ensure 4-weeks' worth of rotas are always available for staff using our electronic rota management system.
  5. Ensure all staff are supported and developed through on-the-job coaching, feedback, individual 121s, team meetings, and observations of practice.
  6. Lead and manage staff to ensure the highest levels of performance and standards of conduct are met.
  7. Lead the recruitment, induction, and training of staff, ensuring compliance with Recruitment & Selection policy and equality legislation.
  8. Champion and support the implementation of change, best practice, and continuous improvement.
  9. Provide support, guidance, and line management to support staff to ensure desired outcomes.
  10. Support the implementation of change and lead the performance management and development of support staff.

Quality and Compliance:

  1. Undertake the role of Registered Manager CQC where required.
  2. Ensure all records, personal, staff, and individuals we support data are maintained, accurate, and up to date on all relevant systems and in line with GDPR.
  3. Drive compliance with all policies and regulatory requirements.
  4. Monitor and drive compliance of mandatory training and person-specific training.
  5. Undertake the training required to deliver the role and complete courses that enable you to deliver the training to others.

Finance:

  1. Demonstrate financial and commercial awareness and can review management information and evaluate it to make sound decisions.
  2. Authorise staff additional payments, invoices, petty cash, etc., in accordance with financial procedures and delegated authorities.

General Duties:

  1. Ensure all records, personal, staff, and individuals we support data are managed in line with GDPR and Information Governance policies.
  2. Comply with legal and regulatory requirements.
  3. Act in accordance with the organisation's Health & Safety and Safeguarding policies.
  4. Participate in regular one-to-ones and appraisal and undertake any relevant training.
  5. The list of duties is not exhaustive; the line manager may stipulate other reasonable requirements and projects commensurate with the general profile and grade of the post.