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Graduate IT Support Specialist
2 months ago
About Thought Machine
Thought Machine is a pioneering fintech company that aims to revolutionize the banking industry by developing cutting-edge core and payments technology. Our mission is to rid the world's banks of legacy technology and create a more modern and efficient financial system.
Our Culture
We have a dynamic and innovative culture that enables our team to produce exceptional work while having fun. We prioritize collaboration, creativity, and continuous learning, which has earned us recognition as one of the best workplaces in the industry.
The Role
We are seeking a Graduate IT Support Specialist to join our IT support team. As a key member of our team, you will be responsible for providing internal in-person support to our employees in London and remote support to our international offices. You will also be involved in provisioning and deploying hardware for new and existing employees, managing IT hardware stock levels and lifecycle, and checking and maintaining meeting room and other office IT equipment.
Key Responsibilities
- Provide internal in-person support to employees in London and remote support to international offices
- Provision and deploy hardware for new and existing employees
- Manage IT hardware stock levels and lifecycle
- Check and maintain meeting room and other office IT equipment
- Partner with the IT team to provide support and enforce IT policies
- Contribute to infrastructure improvements with the IT team or as independent projects
Requirements
To be successful in this role, you will need:
- Bachelor's degree in computer science or a related technical field
- Experience with Linux or Mac OS (ideally both)
- Experience troubleshooting desktop and laptop hardware
- Solid understanding of networking concepts
Desirable Skills
- Familiarity with Mobile Device Management systems like JAMF Pro
- Experience in Linux or a passion to learn it
- Experience with network troubleshooting
- Audio Visual experience
- Google Workspace applications and administration
- Bash and/or Python Scripting
What We Offer
- Highly competitive salary
- Pension plan (match up to 7%)
- Life insurance - three times annual salary
- Competitive maternity and paternity leave
- Shared parental leave
- 25 days holiday and bank holidays
- Private health insurance with Bupa for you and your family
- Health cash plan (including dental and optical)
- Flexible working hours
- Cycle-to-work scheme
- Electric car scheme
- Season ticket loan
- Access to outstanding learning materials and courses
- Sports and hobby clubs, subsidised by Thought Machine
- All the latest tech you need
- Fresh fruit and cereals
- Huge range of healthy snacks, smoothies, and drinks
- A talented and experienced team as your colleagues
- An environment where we encourage learning and progress
- Two charity days a year
- Weekly food pop-up
