Senior Client Engagement Lead

1 month ago

Leicester, Leicester, United Kingdom Mindera Full time

We are seeking a dedicated and results-oriented individual to take on the role of Senior Client Engagement Lead, responsible for managing pivotal client relationships primarily within the UK. This position entails overseeing the delivery of services across multiple client projects, ensuring we maximize value for both the client and Mindera. This is a significant leadership position with a strategic focus, overseeing daily operations within an account that typically involves a team of over 50 software engineers working across various groups.

Your primary objective will be to ensure exceptional service delivery to clients while cultivating robust partnerships. This includes ensuring client satisfaction, maintaining engineer morale, identifying and nurturing new opportunities, and effectively managing risks. Additionally, this role will support marketing and pre-sales initiatives, contributing to proposals, participating in events, and more.

You'll excel in a dynamic scale-up environment that champions self-organization and individual empowerment, while also being highly collaborative and supportive. This requires taking initiative and seeking to add value in other areas or new projects whenever possible, thus enhancing your skills and fulfilling your potential as the business evolves.

This position is hybrid, necessitating time spent at client sites and our offices in the UK, with occasional travel to our international offices (primarily in Europe).

Key Responsibilities

Success in this role, and for Mindera as a whole, hinges on delivering high-quality software that aligns with customer needs. Establishing a down-to-earth, open, and transparent relationship with both clients and engineers is crucial. Responsibilities may include:

  • Identifying, mapping, and maintaining essential stakeholder relationships for an account.
  • Developing a comprehensive understanding of the client's business (challenges, goals, opportunities) and how our technology services contribute to their success.
  • Overseeing daily software delivery operations, demonstrating a solid understanding of technologies, architecture, and methodologies, particularly agile.
  • Managing the balance between client needs and our engineering resources, ensuring up-to-date hiring plans, coordination of new recruitment, and onboarding processes.
  • Maintaining detailed knowledge of team activities and being credible in discussions with clients, recognizing successes, weaknesses, and areas for improvement.
  • Coordinating any changes in our work with the client to prevent surprises, team alterations, delivery issues, cost, or timeline discrepancies.
  • Preparing for and attending monthly account meetings, including compiling information for reports.
  • Fostering an open and honest environment where achievements are celebrated and lessons are learned from mistakes, demonstrating a high level of emotional intelligence to resolve conflicts when necessary.
  • Seeking out and curating success stories from accounts to champion the team and utilize as case studies for future opportunities.
  • Participating in events, including networking and nurturing new sales opportunities.

Relevant Skills and Experience

  • Prior experience as a Technology Engagement Manager, Technology Delivery Manager, Head of Engineering, or similar roles.
  • Outstanding communication and teamwork skills with a proven ability to build and sustain long-term relationships.
  • Ambitious, confident, and motivated; capable of meeting and exceeding targets in a client-facing role.
  • Strong understanding of technology delivery, ideally gained from previous hands-on experience as a developer, architect, project manager, or product manager, with good awareness of contemporary technologies, processes, and tools, especially agile delivery methods.
  • Experience in successfully managing challenging clients or stakeholders and navigating complex business scenarios.
  • Solution-oriented, consultative, trustworthy, and reassuring approach.
  • Meticulous attention to detail.

Benefits

  • Flexible and autonomous working environment.
  • Annual bonus, contingent on company performance.
  • Multiple salary cycles per year, including opportunities for self-proposed salary increases.
  • Access to Udemy online training and opportunities for professional growth within the role.
  • Enhanced maternity, paternity, shared parental, and adoption leave and pay.
  • 25 days of holiday (+ bank holidays), with additional leave accrued after two years of employment, up to a maximum of 30 days.
  • Private medical healthcare coverage.
  • Pension scheme with up to 8% matching.
  • Social activities, including annual summer and holiday parties.
  • Conference budget for professional development.
  • Eye test vouchers.
  • Cycle to work scheme.
  • Retail discounts program.

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