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Research Cloud Services Lead Engineer

2 months ago

Newquay Cornwall, United Kingdom King's Service Centre Full time
Job Description

Job Summary:

We are seeking a highly skilled and experienced Research Cloud Services Lead Engineer to join our team at King's Service Centre. As a key member of our IT department, you will play a pivotal role in supporting and leading the day-to-day running and development of our Research cloud-based services.

Key Responsibilities:

  • Lead the design, deployment, maintenance, and support of Azure-based research services within a Service Management framework and in line with the agreed university standards and Service Levels.
  • Develop and implement Azure DevOps best practices.
  • Identify, design, and build CI/CD pipelines to improve the efficiency of software delivery for Research-based services.
  • Provide subject matter expert (SME) guidance, technological change, training, and support on Microsoft Cloud technologies, fostering a culture of collaboration, continuous learning, and knowledge sharing within the team.
  • Represent Research Cloud Services in Change Advisory Board meetings, daily and weekly Service Review meetings.
  • Identify and undertake Service Improvements.
  • Work closely with other teams within IT to provide an excellent IT Service.
  • Deliver Research Cloud services in line with the agreed service levels.
  • Ensure all Research Cloud services are maintained to the correct architectural and technical best practice specifications.

Requirements:

  • Experience of designing, deploying, and maintaining Azure-based services, ideally via Azure DevOps.
  • Experience of supporting, maintaining, and developing Windows & Linux OS environments & applications within Azure.
  • Experience of managing SQL (Azure DB, Managed SQL, MS SQL & MySQL) databases.
  • Experience of designing and building solutions to meet customer requirements.
  • Experience of supporting 3rd party applications and maintaining appropriate lifecycle management.
  • Experience of working with ITIL-based Service processes and functions, including Service Desk and Service Process Managers.
  • Experience of working with enterprise-scale applications, infrastructure, and software.
  • Knowledge of IT Security protocols, processes, policies, and standards.
  • Experience of managing small projects.
  • Demonstrated flexibility and positive attitude towards the support of technical services in a fast-paced environment with inherent risks and several stakeholders with differing views of success.

Desirable Skills:

  • Experience with Microsoft EntraID and associated components, such as Group Policy & DNS.
  • Experience in operational IT planning and execution.
  • Experience and knowledge of supporting technical solutions in a complex, multi-stakeholder environment.
  • Experience working in an Agile environment to deliver service improvement.
  • Experience of supporting University faculties & schools in all aspects of IT support.
  • ITIL v3/4 Qualification (Foundation Minimum).

What We Offer:

  • A competitive salary and benefits package.
  • The opportunity to work with a talented team of professionals in a dynamic and fast-paced environment.
  • Professional development and training opportunities.
  • A collaborative and inclusive work environment.
  • The chance to make a real difference in the lives of our customers and stakeholders.

How to Apply:

Please submit your application, including your CV and a cover letter, to [insert contact information].