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Hearing Wellness Specialist
2 months ago
We are seeking a skilled Hearing Wellness Specialist to join our team at Sonova. As a Hearing Wellness Specialist, you will play a vital role in providing exceptional customer service and promoting our hearing care services.
Key Responsibilities- Provide detailed information about our hearing care services to customers.
- Offer personalized advice on ear health and hearing maintenance.
- Perform routine hearing screening tests and schedule assessments for our audiologists.
- Assist customers with hearing aid maintenance and care.
- Promote and sell consumables and ear care products.
- Train in specialized hearing care services, including wax removal through micro suction.
- Support the audiologist with other hearing-related health checks as needed.
- Help achieve store KPIs by keeping diaries busy with appropriate appointments.
- Work closely with Boots Opticians and Pharmacy teams to promote hearing care.
- Foster great partnerships with in-store audiologists and team members.
- Confidence in approaching and engaging customers.
- Interest in store targets and a team player attitude.
- Ability to attend training at our Boots Hearingcare Academy.
- Self-reliance and accountability for personal learning and performance.
- Desire to become knowledgeable about hearing health and care pathways.
- Experience in a retail or healthcare environment is advantageous.
- Competence in using basic technology devices, such as iPads and computers.
During your initial training, you will spend 5 individual weeks away from home at the Boots Hearingcare Academy in Llandudno. All accommodation and expenses will be fully paid for, and you will also receive in-store and online training sessions. Once qualified, you will support our customers and in-store audiologists, engaging actively with customers and providing specialized advice.
About SonovaSonova is an equal opportunity employer. We unite, nurture talent, and foster collaboration among individuals from diverse backgrounds to cultivate the strongest team in the marketplace. We are committed to ensuring equal treatment and opportunities for all candidates, regardless of their ethnic or national origin, religion, sexual orientation, marital status, gender, genetic identity, age, disability, or any other legally protected status. Join us in creating an inclusive and supportive environment where everyone can thrive and contribute to our shared success.
