Quality Assurance Specialist

4 days ago


Stroud, Gloucestershire, United Kingdom Ecotricity Full time
Job Description

We are seeking a Quality Assurance Administrator to support our B2B Teams in ensuring a positive experience and adherence to company and industry standards.

The successful candidate will be responsible for assessing the accuracy and performance of customer lead interaction and industry core tasks, identifying improvement strategies through root cause analysis, and maintaining high levels of customer satisfaction.

The role involves evaluating agent performance, completing quality checks, assisting in feedback and coaching sessions, developing new quality assurance checks, and monitoring customer service interactions.

The ideal candidate will have excellent attention to detail, analytical skills, and proficiency in using CRM software and quality assurance tools.

Key Responsibilities:
  • Evaluate agent performance based on established criteria
  • Complete targeted quality checks per month
  • Assist in feedback and coaching sessions
  • Develop and implement new quality assurance checks
  • Monitor customer service interactions
Requirements:
  • Excellent computer literacy, including Microsoft Office Packages
  • Proven experience in customer service
  • Understanding of energy industry (desirable)
What We Offer:
  • Cycle to work scheme
  • Employee discount
  • Gym membership
  • Health & wellbeing programme
  • Life insurance

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and detail-oriented individual with a passion for quality assurance, please submit your application.



  • Stroud, Gloucestershire, United Kingdom Ecotricity Full time £28,000 - £30,000

    Job Title: Quality Assurance SpecialistJob Summary:We are seeking a highly skilled Quality Assurance Specialist to join our team at Ecotricity. As a Quality Assurance Specialist, you will play a vital role in ensuring the highest levels of customer satisfaction by evaluating performance and identifying improvement strategies.Key Responsibilities:Evaluate the...


  • Stroud, Gloucestershire, United Kingdom Ecotricity Full time £28,000 - £30,000

    Job Title: Quality Assurance SpecialistJob Summary:We are seeking a highly skilled Quality Assurance Specialist to join our team at Ecotricity. As a Quality Assurance Specialist, you will play a vital role in ensuring the highest levels of customer satisfaction by evaluating performance and identifying improvement strategies.Key Responsibilities:Evaluate the...


  • Stroud, Gloucestershire, United Kingdom Ecotricity Full time £28,000 - £30,000

    Job Summary:We are seeking a highly skilled Quality Assurance Specialist to join our team at Ecotricity. As a Quality Assurance Specialist, you will play a vital role in ensuring the highest levels of customer satisfaction by evaluating performance and identifying improvement strategies.Key Responsibilities:Evaluate the accuracy and performance of customer...


  • Stroud, Gloucestershire, United Kingdom Ecotricity Full time £28,000 - £30,000

    Job Summary:We are seeking a highly skilled Quality Assurance Specialist to join our team at Ecotricity. As a Quality Assurance Specialist, you will play a vital role in ensuring the highest levels of customer satisfaction by evaluating performance and identifying improvement strategies.Key Responsibilities:Evaluate the accuracy and performance of customer...


  • Stroud, Gloucestershire, United Kingdom Ecotricity Full time

    Job Description**Job Summary**We are seeking a highly skilled Quality Assurance Specialist to join our B2B team at Ecotricity. As a key member of our team, you will be responsible for ensuring the highest standards of quality in our customer interactions and processes.Key Responsibilities:Evaluate the performance of customer-facing teams, including...


  • Stroud, Gloucestershire, United Kingdom Ecotricity Full time

    Job Description**Job Summary**We are seeking a highly skilled Quality Assurance Specialist to join our B2B team at Ecotricity. As a key member of our team, you will be responsible for ensuring the highest standards of quality in our customer interactions and processes.Key Responsibilities:Evaluate the performance of customer-facing teams, including...


  • Stroud, Gloucestershire, United Kingdom Ecotricity Full time

    About the RoleWe are seeking a highly skilled Quality Assurance Specialist to join our B2B team at Ecotricity. As a key member of our team, you will play a vital role in ensuring the highest levels of customer satisfaction and adherence to company and industry standards.Key ResponsibilitiesEvaluate agent performance based on established criteria, including...


  • Stroud, Gloucestershire, United Kingdom Ecotricity Full time

    About the RoleWe are seeking a highly skilled Quality Assurance Specialist to join our B2B team at Ecotricity. As a key member of our team, you will play a vital role in ensuring the highest levels of customer satisfaction and adherence to company and industry standards.Key ResponsibilitiesEvaluate agent performance based on established criteria, including...


  • Stroud, Gloucestershire, United Kingdom Ecotricity Full time

    Position OverviewRole SummaryIn the capacity of a Quality Assurance Specialist, you will be instrumental in safeguarding the quality and dependability of our offerings. Your primary responsibility will involve implementing testing methodologies throughout various stages, including Unit, Integration (IAT), System, and User Acceptance Testing (UAT). Your...


  • Stroud, Gloucestershire, United Kingdom Ecotricity Full time

    Job Title: Quality Assurance AdministratorJob Summary:We are seeking a highly skilled Quality Assurance Administrator to join our team at Ecotricity. As a Quality Assurance Administrator, you will play a vital role in ensuring the accuracy and performance of customer interactions and industry core tasks across our B2B and Microtricity departments.Key...


  • Stroud, Gloucestershire, United Kingdom Ecotricity Full time

    Job Title: Quality Assurance AdministratorJob Summary:We are seeking a highly skilled Quality Assurance Administrator to join our team at Ecotricity. As a Quality Assurance Administrator, you will play a vital role in ensuring the accuracy and performance of customer interactions and industry core tasks across our B2B and Microtricity departments.Key...


  • Stroud, Gloucestershire, United Kingdom Ecotricity Full time £28,000 - £30,000

    Quality and Performance AdministratorWe are seeking a highly skilled Quality and Performance Administrator to join our B2B Teams at Ecotricity. As a key member of our team, you will play a vital role in maintaining high levels of customer satisfaction by evaluating performance and identifying improvement strategies.Key Responsibilities:Evaluate agent's...


  • Stroud, Gloucestershire, United Kingdom Ecotricity Full time £28,000 - £30,000

    Quality and Performance AdministratorWe are seeking a highly skilled Quality and Performance Administrator to join our B2B Teams at Ecotricity. As a key member of our team, you will play a vital role in maintaining high levels of customer satisfaction by evaluating performance and identifying improvement strategies.Key Responsibilities:Evaluate agent's...


  • Stroud, Gloucestershire, United Kingdom Ecotricity Full time

    Position OverviewRole SummaryIn the capacity of a Quality Assurance Specialist, you will be instrumental in safeguarding the quality and dependability of our offerings. Your primary responsibility will involve implementing testing methodologies throughout various stages, including Unit, Integration, System, and User Acceptance Testing (UAT). Your proficiency...


  • Stroud, Gloucestershire, United Kingdom Ecotricity Full time £28,000 - £30,000

    Quality & Performance AdministratorAs we continue to drive growth in our B2B arena, we are seeking a skilled Quality & Performance Administrator to support our B2B Teams.Key Responsibilities:Assess the accuracy and performance of customer lead interactions and industry core tasks across B2B and Microtricity departments.Provide detailed feedback on individual...


  • Stroud, Gloucestershire, United Kingdom Ecotricity Full time £28,000 - £30,000

    Quality & Performance AdministratorAs we continue to drive growth in our B2B arena, we are seeking a skilled Quality & Performance Administrator to support our B2B Teams.Key Responsibilities:Assess the accuracy and performance of customer lead interactions and industry core tasks across B2B and Microtricity departments.Provide detailed feedback on individual...


  • Stroud, Gloucestershire, United Kingdom Ecotricity Full time £28,000 - £30,000

    Quality & Performance AdministratorAt Ecotricity, we're on a mission to change the way energy is made and used in Britain. We're looking for a skilled Quality & Performance Administrator to join our team and help us achieve our goal of becoming net carbon neutral by 2025.Key Responsibilities:Evaluate the accuracy and performance of customer lead interactions...


  • Stroud, Gloucestershire, United Kingdom Ecotricity Full time £28,000 - £30,000

    Quality & Performance AdministratorAt Ecotricity, we're on a mission to change the way energy is made and used in Britain. We're looking for a skilled Quality & Performance Administrator to join our team and help us achieve our goal of becoming net carbon neutral by 2025.Key Responsibilities:Evaluate the accuracy and performance of customer lead interactions...


  • Stroud, Gloucestershire, United Kingdom Ecotricity Full time £28,000 - £30,000

    Quality & Performance AdministratorAs we continue to drive growth in our B2B arena, we are seeking a skilled Quality & Performance Administrator to support our B2B Teams. This role is critical in ensuring a positive experience for our customers and adherence to company and industry standards.Key Responsibilities:Assess the accuracy and performance of...


  • Stroud, Gloucestershire, United Kingdom Ecotricity Full time £28,000 - £30,000

    Quality & Performance AdministratorAs we continue to drive growth in our B2B arena, we are seeking a skilled Quality & Performance Administrator to support our B2B Teams. This role is critical in ensuring a positive experience for our customers and adherence to company and industry standards.Key Responsibilities:Assess the accuracy and performance of...