Technical Account Coordinator

2 weeks ago

Cheltenham, Gloucestershire, United Kingdom Thatcher Associates Full time
About the Role

We are seeking a highly organized and detail-oriented Technical Account Coordinator to join our team at Thatcher Associates. As a key member of our Technical Maintenance Department, you will play a crucial role in supporting the documentation and coordination of key maintenance accounts, reporting, and technical documentation.

Key Responsibilities
  • Support and develop all client support and maintenance accounts
  • Develop relationships with maintenance clients
  • Schedule and coordinate PPM works and assist with coordination of minor works projects (such as health checks, software updates and upgrades) for clients
  • Assist with costing PPM works and maintenance works (materials, subcontractors and proposals to clients)
  • Assist with the creation of maintenance contracts and manage renewals
  • Support the account with support from your line manager
  • Oversee and assist with logging and administration of all incoming maintenance and BMS defects/works
  • Oversee the arrangement of subcontractors works and programmes including VAs and producing / reviewing / submitting RAMS
  • Oversee the collation of Health check / PPM Reports and issue reports to clients and internal when required
  • Produce PPM Reports and Quotes for PPM related activities
  • Support PPM staff/engineers for area of responsibility delivering the operational requirements of the business
  • Coordinate maintenance works and administrative support where required and in line with their job specifications
About You

We are looking for someone with good knowledge and demonstrated ability in areas of coordination and support. You should have good coordination and reporting skills, and ideally experience of record keeping and administration of technical documentation. You must have UK work experience and be able to live and work in the UK.

Key Skills
  • Able to work in a professional environment by demonstrating good communication and interpersonal skills
  • Technical/engineering background or familiarity with technical systems (ideally but not essential)
  • The role would suit people from a project scheduling, coordinating, small works or similar background
What We Offer

We offer a competitive salary, a supportive team culture, and the opportunity for career and skill development.

Please submit your CV or contact Fiona Corbett for a private and confidential chat.

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