Senior Claims Advocate

2 days ago

London, Greater London, United Kingdom Ardonagh Advisory Full time
Job Title: Senior Claims Advocate

About the Role:

We are seeking a highly skilled Senior Claims Advocate to join our team at Ardonagh Advisory. As a Senior Claims Advocate, you will play a critical role in providing support to our Profin Claims team, ensuring that our clients receive exceptional service and that our claims are handled efficiently and effectively.

Key Responsibilities:

  • Liaise with producing brokers throughout the UK and Ireland to deliver and maintain our first-class in-house claims service.
  • Notify and communicate with insurers, solicitors, and loss adjusters to represent the insured's interests and ensure that claims are handled correctly.
  • Ensure that claims are correctly entered and processed on ECF, and maintain accurate claims records on our IT system.
  • Liaise with placing teams on issues including claims trends, policy wordings, client meetings, and presentations.
  • Perform ad-hoc administrative and other claim duties as required.
  • Ensure effective liaison with accounting colleagues on issues such as collection/payment of funds, queries, and clearance of accounting entries.
  • Keep up to date with market and system changes, and monitor workload and report to senior management as appropriate.

Requirements:

  • Sufficient knowledge and understanding of the relevant aspects of the Law of Agency and the Law of Contract to perform the principal tasks.
  • Sufficient knowledge and understanding of the general concepts of insurance to perform the principal tasks.
  • Good working knowledge of the underwriters and markets, and their practices, documentation, and customs.
  • Good working knowledge of the UK, Irish, and other relevant insurance and regulatory environment.
  • Ability to retain existing business and the confidence of the client.
  • Ability to work effectively as part of a team.
  • Ability to work under pressure and meet deadlines.
  • Ability to use ECF, Microsoft Word, Excel, and PowerPoint packages.
  • Good numeracy skills.

Person Specification:

  • At all times behave in a way that upholds and promotes the good name and reputation of Ardonagh Advisory.
  • Maintain the highest standards of professional endeavour, integrity, confidentiality, financial propriety, and personal conduct.
  • Treat as paramount the quality of service provided to the customer in terms of speed of response, frequency of communication, and the timely presentation of documentation.
  • Deal honestly and fairly with fellow employees, customers, and others within the insurance profession.
  • Take responsibility for own learning and development, and keep up to date with developments in law and practice relating to own field of expertise.
  • Value other team members as colleagues.

Working for Ardonagh Advisory:

Ardonagh Advisory is a leading provider of insurance and reinsurance broking services. We are committed to delivering exceptional service to our clients and to providing a positive and supportive work environment for our employees.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and experienced claims professional looking for a new challenge, please apply for this exciting opportunity to join our team.

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