Solutions Engineer
2 weeks ago
We are seeking a highly skilled Solutions Engineer to join our team at FutureLearn Ltd. As a Solutions Engineer, you will play a critical role in supporting our Enterprise, Government, Education, and International teams in securing new business.
Key Responsibilities- Pre-Sales Support
- Collaborate with Sales and Partnerships teams to ensure that the solutions they are offering to partners are available on the FutureLearn platform.
- Verify technical capabilities, integrations, and any other requirements needed to deliver the proposed solutions.
- Help the Growth team come up with viable solutions to proposals by providing technical expertise and insights.
- Partner Onboarding
- Assist partners with technical on-boarding to the FutureLearn platform.
- Provide technical documentation, conduct training sessions, and guide partners through the technical setup process to ensure a smooth on-boarding experience.
- Successfully match customer pain/requirements to proposed solutions by understanding partner needs and aligning them with the capabilities of the platform.
- Management and Support
- Provide hands-on technical support to partners when necessary.
- Collaborate with partnership managers and the content team to provide solution expertise to partners, supporting them in delivering their digital objectives.
- Provide technical feedback to product managers and engineers regarding improvements, customer experience (CX), and user experience (UX) on the platform.
- Act as a conduit between product and sales, educating the sales team and customers on product updates, roadmap, and other technical aspects of the FutureLearn platform.
- 4+ years of experience in Solutions, Pre-sales or Customer Success engineering, preferably in Enterprise software.
- Hands-on technical experience in a software role.
- Strong communication skills, comfortable negotiating with stakeholders and discussing problems and solutions.
- A commercial mindset and experience within an Enterprise SaaS / B2B setting.
- A strong desire to become the subject matter expert on our platform and available integrations.
- Salary £40,000 - £70,000 depending on experience.
- 28 days of Annual Leave plus UK Public Holidays.
- Roll over up to 5 days Holiday.
- Access to FutureLearn courses.
- Westfield Health Cash Plan.
- Cycle to Work scheme.
- Season Ticket Loan.
- Charity work – 1 day dedicated to a charity of your choice.
- Calm Premium Subscription.
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