UK Commercial Lead

3 days ago


Wrexham, Wrexham, United Kingdom Megger Full time
{"title": "Commercial Manager - UK", "content": "Job Summary

We are seeking a highly skilled Commercial Manager to lead our UK customer relationships, ensuring smooth project execution and satisfaction at every step.

This role involves overseeing customer relations, from quote acceptance to final billing, and liaising with various departments to meet customer expectations.

The successful candidate will be responsible for managing the UK invoicing process, overseeing an Accounts Administrator, and providing analytics support in line with customer service level agreements (SLAs).

Key Responsibilities
  • Coordinate customer solution delivery from start to finish, ensuring clear and informed communication throughout.
  • Manage project logistics, installation, and maintenance with close attention to customer needs.
  • Oversee the invoicing process, including the use of Sage 200 for automatic invoicing and interfacing with the AWS database.
  • Provide analytics support in line with customer service level agreements (SLAs).
  • Facilitate customer onboarding and training.
  • Regularly report to the Head of Operations and conduct performance reviews.
  • Ensure smooth documentation and process management to enhance customer experience.
Requirements
  • Strong project and process management skills.
  • Experience in improving commercial processes and ensuring compliance.
  • Knowledge of business processes, with some experience in accounts or fiscal management.
  • Ability to adapt to changing business needs and prioritize customer satisfaction.
  • Exceptional communication skills, both written and verbal.

Megger is a global operator with a presence in over 100 countries, employing over 1,500 employees. We are committed to providing a 360-degree customer service experience, including software, product, and tools design, onsite training, repairs, testing, and consultancy.

We value a range of skillsets and perspectives and are an equal opportunity employer. We do not discriminate on the basis of any protected attribute and encourage applications from candidates of all backgrounds and experiences.

", "lang_code": "en"}
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