Customer Engagement Specialist

3 weeks ago

Peterborough, Peterborough, United Kingdom CITB Full time
Customer Engagement Support Advisor - Scotland

CITB is seeking a Customer Engagement Support Advisor to join our team in Scotland. As a key member of our Engagement team, you will play a vital role in delivering support to CITB registered employers to engage with our support and products and to train and upskill their workforce.

Key Responsibilities:
  • Be responsible for target-driven activity that increases engagements with CITB registered employers.
  • Research companies using CITB systems and internet search to learn about a company prior to contact.
  • Manage a schedule of account contact with employers in line with business requirements.
  • Plan workload to ensure customers are contacted in line with team KPIs.
  • Ensure employers have an understanding of how CITB can support them.
  • Work collaboratively across CITB, making referrals and arranging support for customers from NEST Advisors, Engagement Advisors, and the Levy or Grant team.
  • Use a sophisticated approach to understand the needs, goals, and challenges of employers, and demonstrate the value that CITB can provide to them in order to set quality appointments and generate new business.
  • Share sales best practice, knowledge, and experience with your wider team, helping to build skills and experience for team success.
  • Maintain up-to-date knowledge and understanding of CITB in order to refer customers to Engagement or product colleagues, to enhance the customer experience.
Benefits:
  • 33 days holiday per year (including bank holidays)
  • Flexible benefits including childcare vouchers, cycle to work, and insurance
  • Pension scheme
  • Employee discounts
  • Long service awards
  • CITB recognition scheme
  • Employee assistance programme

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