Sales Consultant

3 weeks ago


Trafford, United Kingdom Uniting People Full time

Job Title: Sales Consultant

Job Summary:

We are seeking a highly motivated and target-oriented Sales Consultant to join our team at Uniting People. As a Sales Consultant, you will be responsible for delivering sales through service, servicing our account customers, and maximizing every sales opportunity by converting enquiries into revenue.

Key Responsibilities:

  • Customer Service: Respond to all customer enquiries as quickly as possible to convert into an order, processing and managing from inbound contact.
  • Contract Administration: Raise contracts and administer customer orders with attention to detail to ensure we prevent queries, invoice issues, and disputes at the front end of the transaction.
  • Collaboration: Work with our operations teams and those of our re-hire partners in a calm and collected way to ensure customers get the equipment they need when they need it.
  • Sales and Upselling: Be inquisitive and establish what work our customers are doing to enable you to cross-sell/upsell and direct the customer to maximize the sales opportunity and increase our average basket value.
  • Product Knowledge: Maintain a thorough understanding of our products and services and educate our customers on the full range offered within the Group, maximizing all cross-selling and upselling opportunities.
  • Performance Metrics: Meet and exceed sales targets and KPIs such as data conversion, call volumes, outbound calls, talk time, and data enrichment.
  • Customer Relationships: Drive sales through service by consultative selling, building strong customer relationships, and maintaining a high standard of customer service.
  • Quality of Service: Provide first-class customer service at all times.

Requirements:

  • Experience: 1 year of sales experience (preferred)
  • Industry Knowledge: 1 year of experience in the building merchant industry (preferred)

Work Environment:

  • Hybrid Remote: Work from home or in our office in Trafford

Benefits:

  • Casual Dress: Dress code is casual
  • Company Events: Participate in company events
  • Company Pension: Eligible for company pension
  • Cycle to Work Scheme: Eligible for cycle to work scheme
  • Employee Discount: Receive employee discount
  • Free Parking: Free parking available
  • On-Site Gym: Access to on-site gym
  • On-Site Parking: On-site parking available
  • Referral Programme: Participate in referral programme
  • Sick Pay: Eligible for sick pay
  • Store Discount: Receive store discount
  • Work from Home: Eligible to work from home

Language: English (en-US)


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