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Operations Director

2 months ago

Bournemouth, Bournemouth, United Kingdom Aimbridge Hospitality Full time

Job Summary

Aimbridge Hospitality is seeking a highly skilled and experienced Operations Manager to join our team at our Holiday Inn Hotel in Bournemouth. As a key member of our management team, you will be responsible for driving operational excellence across the customer journey and ensuring that our hotel meets the highest standards of service and quality.

About the Role

  • As Operations Manager, you will be the lead driver of operational excellence, working closely with the General Manager to ensure that our hotel meets the highest standards of service and quality.
  • You will be responsible for managing the day-to-day operations of the hotel, including front-of-house, back-of-house, and guest services.
  • You will work closely with the HOD team to drive key metrics and ensure that our hotel is consistently delivering exceptional customer experiences.
  • You will be responsible for managing the hotel's workforce, including scheduling, training, and development.
  • You will work flexibly across the week, including evenings and weekends, to ensure that our hotel is always ready to meet the needs of our guests.

What We Offer

  • A competitive salary and bonus structure.
  • A comprehensive benefits package, including hotel discounts, wagestream, and access to our employee assistance program.
  • The opportunity to work for a leading hospitality company, with a global reputation for excellence.
  • The chance to develop your skills and career with a company that values its employees and invests in their development.

Requirements

  • Previous hotel experience, with a strong background in the Food and Beverage department.
  • Proven track record of driving operational excellence and improving customer satisfaction.
  • Strong leadership and management skills, with the ability to motivate and inspire a team.
  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues, guests, and external partners.
  • Flexibility and adaptability, with the ability to work a variety of shifts, including evenings and weekends.