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PHP Backend Engineer

3 months ago

London, Greater London, United Kingdom Deskpro Full time

About Deskpro

At Deskpro, we specialize in creating comprehensive helpdesk solutions that cater to a diverse clientele worldwide, including prominent organizations. Our platform encompasses a wide array of functionalities, from communication tools to knowledge management systems, ensuring there is always an exciting project on the horizon.

While we have a central office, remote work options are available for qualified candidates within the UK.

Your Role as a Backend Engineer

In this position, you will contribute to the development of innovative features and modules. You will play a crucial role in refining our core product frameworks and enhancing our internal workflows, including code assessments and deployment strategies. Your input will be valued in feature planning, influencing the trajectory of our product and organization.

Joining a compact team means your unique skills will significantly impact our projects. You will enjoy considerable independence in managing your tasks and will have the opportunity to lead by example through your expertise.

As a smaller organization, you may find yourself taking on various responsibilities as needed, providing a rich learning experience through diverse assignments and the fulfillment of delivering software utilized by a vast user base.

Technologies We Utilize

The majority of our backend is developed using PHP (Symfony, Laravel), with MySQL as our primary database. Our frontend leverages Typescript/React, complemented by our proprietary component library, and we primarily utilize GraphQL for our APIs.

Our cloud services, including internal applications and telephony solutions, are predominantly built with Typescript/Node and hosted on AWS, utilizing both serverless architectures and containerization. We also explore various other technologies such as Elastic, Redis, and AWS services like DynamoDB, and occasionally employ Kotlin and Go, as we believe in selecting the best tools for each task.

Why This Role Matters

  • You will have the chance to engage with a variety of products, APIs, and technologies, as Deskpro serves as a pivotal hub for numerous companies, continually expanding our offerings.
  • Your work will involve direct interaction with real customers, providing insights into their operational needs.
  • You will gain experience in scaling both software and the overall SaaS platform.
  • We encourage experimentation with new technologies, as we consistently update our stack and seek tools that enhance productivity.

Ideal Candidate Profile

  • A genuine passion for software development and a desire to deepen your knowledge in the field.
  • Extensive experience with PHP (preferably with Symfony or Laravel), while being open to learning new technologies as required.
  • Strong written and verbal communication skills, as we prioritize clear documentation across all levels of the development process.
  • A proactive problem-solver who thrives in a results-oriented environment, enjoying the autonomy that comes with a small team.

Recent Projects

  • Voice capabilities for browser-based calling, including features like automated call routing.
  • AI-driven chatbots for enhancing customer interactions.
  • A real-time messaging platform for web and mobile.
  • A new reporting system featuring dashboards and scheduled reports.
  • A platform for third-party applications to integrate with Deskpro.
  • Enhanced filtering and search functionalities to improve user experience.
  • Multi-channel messaging capabilities to connect with various social platforms.
  • Development of new GraphQL API backends.

We have an exciting roadmap ahead, including social media integrations and advanced asset tracking.

Qualifications

  • Proven experience in building web applications using PHP and frameworks like Symfony or Laravel.
  • Familiarity with backend development in NodeJS/Typescript is advantageous.
  • Strong MySQL skills.
  • Experience with AWS is a plus.
  • A quick learner, comfortable navigating new technologies and programming languages.
  • A solid understanding of software architecture and best practices.
  • A proactive approach to work, with the ability to collaborate effectively and share knowledge.
  • A commitment to delivering high-quality, well-tested software.

Benefits

  • Competitive Salary and Share Options
  • Diverse work responsibilities, allowing for engagement in various aspects of the company.
  • A balance of autonomy and accountability within the team.
  • Choice of equipment to optimize your work environment.
  • Support for personal development through company-sponsored resources.
  • A chance to invest in your work and the company through a generous share options scheme.
  • Comprehensive healthcare and wellness benefits.

Note: We do not work with recruiters or agencies.