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Customer Support Coordinator

2 months ago

Madeley Telford and Wrekin, United Kingdom Ethero Full time
Customer Service Coordinator
Office-based role with a competitive hourly pay rate

NEW OPPORTUNITY

Are you interested in contributing to a global organization where your efforts will be recognized? If so, this position may be ideal for you.

You will be part of a small, supportive team that values camaraderie and professionalism.

This department plays a crucial role in delivering exceptional service to our clients, requiring a strong focus on prioritization and meticulous attention to detail. Your common sense and pride in your work will be essential.


This is an excellent chance to become part of a company with a rich history and a promising future.

In a dynamic and friendly team environment within a leading electronics firm, you will take on various responsibilities once you are trained.

Key Responsibilities:

  • Provide quotations for subcontracting to clients
  • Manage and prioritize client orders while communicating updates
  • Address client inquiries and provide necessary information
  • Issue Service Orders to suppliers for outsourced tasks
  • Coordinate with logistics to confirm order status
  • Monitor job turnaround times to meet client service level agreements
  • Update internal records for individual tasks
  • Generate requisitions and purchase orders, overseeing overall scheduling
  • Review supplier quotations and order confirmations to ensure timely delivery
  • Complete all daily administrative tasks accurately and within required timelines

Qualifications:

  • Able to thrive in a fast-paced office setting
  • Highly focused and detail-oriented
  • Understanding of purchasing and customer service processes
  • Advanced IT proficiency
  • Exceptional verbal and written communication skills
  • Strong multitasking and prioritization abilities
  • Quick learner with the ability to adapt