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Repairs Planner
2 months ago
Job Title: Repairs Planner - Operations Coordinator
Job Summary:
We are seeking a highly organized and detail-oriented Repairs Planner - Operations Coordinator to join our team at Build Recruitment. As a key member of our operations team, you will be responsible for planning and scheduling repairs and maintenance work for our clients.
Key Responsibilities:
- Plan and schedule repairs and maintenance work for our clients, ensuring that all work is completed on time and to a high standard.
- Manage and coordinate the work of our in-house and subcontracted workforce, ensuring that all tasks are completed efficiently and effectively.
- Respond to resident repair requests, diagnosing the issue and allocating appointments to the relevant workforce.
- Ensure that both the customer and the client receive an excellent standard of customer service.
- Work closely with our clients to understand their needs and preferences, and to ensure that our services meet their expectations.
- Monitor and report on key performance indicators, such as completion rates and customer satisfaction.
Requirements:
- Experience in planning and scheduling repairs and maintenance work, preferably in a social housing or property maintenance context.
- Strong organizational and communication skills, with the ability to work effectively with a range of stakeholders.
- Ability to work under pressure and prioritize tasks effectively.
- Knowledge of health and safety procedures and protocols.
- Ability to work independently and as part of a team.
Benefits:
- Generous holiday scheme.
- Mentoring programs and continuous learning support.
- Contributory pension scheme.
- Annual bonus scheme.
- Recognition scheme.
About Us:
Build Recruitment is a leading recruitment agency specializing in the property and construction sectors. We are committed to providing exceptional service to our clients and candidates, and to building long-term relationships based on trust and respect.