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Front of House Supervisor

1 month ago

Motherwell, North Lanarkshire, United Kingdom Securitas Security Services Full time
About the Role

We are seeking an experienced and customer-focused Front of House Supervisor to join our STARS team in Motherwell. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our front of house services.

Our STARS team combines customer service and security services to provide a unique and comprehensive experience for our clients, staff, visitors, and customers. We are looking for someone who is passionate about delivering high-quality service and has experience in managing a team.

The successful candidate will have a strong background in customer service, with experience in managing a team and providing exceptional customer service. They will also have excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Meet and greet all staff, visitors, and contractors in a professional and personable manner
  • Deliver a consistently high-end customer-focused experience
  • Create an individual tailored visitor experience
  • Embody a high-performance approach and encourage colleagues to do the same
  • Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard
  • Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work
  • Assist in emergency situations
  • Provide timely and accurate information
  • Respond appropriately to varying and fast-changing priorities
  • Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.)
  • Manage/Supervise on-site team
  • Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity, and culture of both

Essential Skills:

  • Highest quality personal appearance
  • Friendly, positive, and people-oriented
  • Flexible, professional, and adept at working under pressure
  • Outstanding written and verbal communication skills
  • Experience of managing/supervising a team
  • Customer-oriented with a passion for high-level service
  • Working knowledge of administrative computer packages such as MS Office
  • Polite and proactive
  • Punctual and trustworthy
  • Able to use initiative and highly adaptable
  • Experienced in Customer Service, Front of House, Concierge, Hosting, or Customer-facing role
  • Demonstrate the values of integrity, vigilance, and helpfulness which Securitas prides itself on
About Company

At Securitas, we are united by our purpose of helping make your world a safer place. We are committed to ethics, sustainability, and compliance, and our core values are Integrity, Vigilance, and Helpfulness. We have created a culture where our people are empowered to be the best they can be.

We believe in celebrating our differences and creating a supportive environment where all voices are heard. Our colleagues are empowered to think big, fail fast, and push the boundaries of innovation. As a purpose-led organisation, we aspire to make a difference every day - and we're looking for the best and brightest to join our team.

Career opportunities to fuel your future, together we can invest in your professional and personal growth. No matter where you are in your career, there are many training and development opportunities. Your career is in your hands, and we will help you maximize your potential.

We are always looking to grow too. That's why we have been accredited as a Top Employer 5 years in a row.

Benefits

Health & Wellbeing

  • Company pension and advice and planning
  • Life assurance scheme
  • Discounted gym memberships
  • Wellness advice and support, including financial, emotional, and physical
  • Dental and Physical Health Plans

Lifestyle Benefits

  • Cycle to work scheme
  • Car lease and new car purchasing schemes
  • Discounts on high street brands, online shopping, holidays, days out, and Arriva Bus Travel
  • Mortgage advice
  • Payroll ISA's
  • Eligibility for Costco Membership

Learning & Development

  • Support with further education
  • 100's of eLearning courses
  • Accredited courses by C&G, ILM, IOSH, and SIA
  • Leadership Development programs both local and global

Giving Back

  • Payroll Giving
  • Working with charities such as Calderwood House, KPMB, and Wooden Spoon
  • Supporting local community initiatives
  • Supporting people back to work with organisations such as TalkBack and Downs-Syndrome Org