Team Leader

1 month ago

Hornchurch, Greater London, United Kingdom Card Factory Full time
{"title": "Team Leader", "content": "

Job Overview

We are seeking a highly motivated and experienced Team Leader to join our Card Factory family. As a Team Leader, you will play a key part in driving the success of our stores, supporting your Store Manager in achieving commercial growth and developing a team culture that puts the customer at the heart of everything we do.

Key Responsibilities

  • Support the Store Manager in achieving commercial growth and developing a team culture that prioritizes customer experience.
  • Lead the store team in the absence of the Store Manager, ensuring great standards and exceptional service are delivered every day.
  • Review store performance data and provide insights to the Store Manager to inform business decisions.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with the Store Manager to identify and address operational issues.

About Us

Card Factory is the UK's leading specialist retailer of greeting cards, dressings, and gifts. We are committed to providing an exceptional customer experience and creating a positive work environment for our colleagues.

What We Offer

  • 25% Card Factory colleague discount in-store and online.
  • Save As You Earn scheme.
  • Financial Wellbeing Support, Financial Education Tools, and Salary Advance.
  • Seasonal incentive schemes.
  • Retail Management Apprenticeship Programmes with local providers.
  • Discounted mobile phone contracts.
  • Discounts across 100's of UK retailers.
  • Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing.
  • Enhanced Family leave.
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