Mobile Receptionist

Position Overview

The Northern Care Alliance NHS Foundation Trust is seeking a motivated and reliable individual to become a vital part of our reception team, responsible for delivering a variety of administrative and clerical tasks.

Work Schedule: 25 hours per week, Monday to Friday from 08:00 to 13:00.

This role involves acting as a Mobile Receptionist, welcoming patients and serving as the primary contact for any facility-related inquiries.

Location: This position is primarily based at Werneth Primary Care Centre.

The role will also require providing reception coverage at various sites including Glodwick Primary Care Centre, Moorside Medical Centre, Royton Health & Wellbeing Centre, and Integrated Care Centre.

Occasional assistance at other locations may be requested.

Note: Previous applicants are not eligible to reapply.

Key Responsibilities

You will deliver a precise, confidential, and effective clerical service to support our tenants, ensuring that priorities, deadlines, and inquiries are managed accurately and efficiently.

Your duties will include managing the reception area to assist all tenants, which encompasses greeting patients, scheduling appointments, logging maintenance issues, overseeing the parking area, and coordinating room bookings.

About Us

The Northern Care Alliance NHS Foundation Trust (NCA) provides comprehensive hospital and integrated health and social care services to over one million residents in Greater Manchester. Our dedicated team of 20,000 professionals is committed to enhancing the health of our local communities by delivering high-quality care and collaborating closely with local authorities and key partners.

As a prominent NHS trust, we are devoted to improving the health of our population through consistent excellence in care. We value individuals who embody our core principles of care, appreciation, and inspiration.

In return, we offer a meaningful and flexible job role. The extensive nature of the NCA allows for continuous challenges and opportunities, ensuring your career progresses positively. Joining us grants access to a competitive benefits package, including generous annual leave, flexible working arrangements, and designated time for health and wellbeing activities, promoting a better work-life balance.

Job Duties

For further details regarding the advertised position and its main responsibilities, please refer to the Job Description and Person Specification available in the supporting documents section. Additional information about working at the Northern Care Alliance can be found in the attached Candidate Information Pack or on our careers website.

Candidate Requirements

Qualifications

Essential:

• GCSE or equivalent in English & Maths Grade C or above.

Skills & Abilities

Essential:

• Ability to identify and manage challenging situations.
• Capability to work collaboratively within a team and independently.
• Proficient in planning and organizing personal workload and working autonomously.
• Willingness to travel across various sites as required.
• Flexibility to adapt to changing needs.

Knowledge, Training & Experience

Essential:

• Experience in customer service and managing challenging interactions.
• Familiarity with general office and administrative processes.
• Basic IT proficiency, including Microsoft Office applications.
• Proven experience in a customer-focused environment.
• Strong written and verbal communication skills.
• Quick adaptability and eagerness to learn.
• Excellent organizational skills.

Desirable:

• Previous experience in a reception role.
• Background in NHS or healthcare settings.
• Experience operating a switchboard or handling patient calls.
• General knowledge of room booking systems.
• Familiarity with NHS clinical systems.