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Client Operations Manager
2 months ago
We are seeking a highly skilled Client Operations Manager to join our team at Service Innovation Group UK. As a key member of our organization, you will be responsible for the effective management of our client delivery program, ensuring seamless execution and exceptional results.
Key Responsibilities- Team Management: Lead and develop a high-performing team, setting clear roles and responsibilities, quarterly KPIs, and conducting day-to-day management and performance reviews.
- Client Delivery Program Execution: Oversee the execution of the client delivery program, including agent onboarding, stock management and distribution, team communications, and reporting.
- Collaboration and Support: Work closely with the EMEA Training Manager and Data Team to provide support and ensure all client reporting requirements are delivered.
- Process Development and Improvement: Develop and maintain necessary administration systems, practices, and procedures to ensure the smooth running of projects.
- Client Representation: Represent the Operations team in client meetings and ensure timely audits and accuracy checks of all field data through SIG's internal reporting software.
- Reporting and Performance Management: Prepare and lead the agenda for weekly and monthly Operational meetings, coordinate requirements, record actions, and follow up with internal and external contacts as needed.
- Process Improvement: Review and implement process improvements to ensure tasks are completed on time and delivered in the most effective way.
- People Management: Proven track record of developing a high-performing, results-focused team.
- Account Management Experience: 5+ years of experience in account management, with a strong understanding of client relationships and stakeholder management.
- Communication and Organizational Skills: Excellent communication and outstanding organizational skills, with the ability to work in a fast-paced environment.
- Problem-Solving and Analytical Skills: An eye for detail, a critical thinker, and problem solver with the ability to make quick, informed decisions.
- Technical Skills: Strong Excel skills, with knowledge of Power BI an advantage.
- Industry Knowledge: Understanding of data security, compliance, and regulations, with the ability to work in a data-rich environment.
- Competitive Salary
- Annual Leave and Bank Holidays
- Pension Scheme
- Employee Assistance Program and Wellbeing Allowance
- Free Daily Refreshments and Early Finish on Fridays
