IT Solutions Expert
1 week ago
Job Title: Business Systems Analyst
Job Type: Full-time
Location: Manchester City Centre (3 days/week)
Job Description:
We are seeking a highly skilled Business Systems Analyst to join our expanding IT department. As a Business Systems Analyst, you will play a key role in defining and managing business systems, platforms, and software.
Key Responsibilities:
- Platform Expertise: Act as the go-to expert for software platforms, product sets, and business system capabilities.
- Solution Seeking: Identify and address deficiencies in products, processes, or knowledge. Manage the delivery into production and live use for business across all regional offices.
- Capability Development: Define and develop capabilities of existing products or processes in live operation.
- Requirements Transformation: Capture and transform business requirements into technical solutions using techniques such as Use Cases, User Stories, UML diagrams, and other artifacts.
- Testing: Test new functionality with individual and/or instrumental involvement.
- API Analysis: Analyze and understand APIs for integrating third-party platforms including travel specific platforms.
- Stakeholder Collaboration: Run workshops with internal and external stakeholders, collaborating with third-party providers and experts as necessary.
- Product Presentation: Demonstrate and present product and resolution ideas internally and externally to existing/potential clients, supplier partners, or third-party providers.
- Change Management: Provide visibility of product or process changes, ensuring awareness and clear requirements for technical teams.
- Support and Guidance: Offer assistance, support, and guidance to all appropriate personnel for business and technical system requirements.
- Continuous Improvement: Manage the lifecycle of small changes, enabling continuous improvements with minimal disruption to the business.
Requirements:
- Education: Bachelor's degree in Business Administration, Computer Science, or related field.
- Experience: Previous travel industry experience and commercial understanding or knowledge with global distribution systems (GDS).
- Skills: Proven experience as a Business Analyst in a dynamic and fast-paced environment. Strong analytical and problem-solving skills. Excellent communication and presentation abilities. Proficient in Use Cases, User Stories, UML diagrams, and other relevant techniques. Familiarity with APIs and third-party platform integration. Ability to collaborate effectively with internal and external stakeholders. Change management and continuous improvement mindset.
What We Offer:
A competitive salary, benefits package, and home working opportunities. This is a hybrid role requiring you to be in the office in Manchester for 3 days per week and is commutable from Greater Manchester and beyond across the Northwest.
Head Resourcing is an equal opportunities employer.
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