IT Solutions Expert

1 week ago


Manchester, United Kingdom Head Resourcing Full time

Job Title: Business Systems Analyst

Job Type: Full-time

Location: Manchester City Centre (3 days/week)

Job Description:

We are seeking a highly skilled Business Systems Analyst to join our expanding IT department. As a Business Systems Analyst, you will play a key role in defining and managing business systems, platforms, and software.

Key Responsibilities:

  • Platform Expertise: Act as the go-to expert for software platforms, product sets, and business system capabilities.
  • Solution Seeking: Identify and address deficiencies in products, processes, or knowledge. Manage the delivery into production and live use for business across all regional offices.
  • Capability Development: Define and develop capabilities of existing products or processes in live operation.
  • Requirements Transformation: Capture and transform business requirements into technical solutions using techniques such as Use Cases, User Stories, UML diagrams, and other artifacts.
  • Testing: Test new functionality with individual and/or instrumental involvement.
  • API Analysis: Analyze and understand APIs for integrating third-party platforms including travel specific platforms.
  • Stakeholder Collaboration: Run workshops with internal and external stakeholders, collaborating with third-party providers and experts as necessary.
  • Product Presentation: Demonstrate and present product and resolution ideas internally and externally to existing/potential clients, supplier partners, or third-party providers.
  • Change Management: Provide visibility of product or process changes, ensuring awareness and clear requirements for technical teams.
  • Support and Guidance: Offer assistance, support, and guidance to all appropriate personnel for business and technical system requirements.
  • Continuous Improvement: Manage the lifecycle of small changes, enabling continuous improvements with minimal disruption to the business.

Requirements:

  • Education: Bachelor's degree in Business Administration, Computer Science, or related field.
  • Experience: Previous travel industry experience and commercial understanding or knowledge with global distribution systems (GDS).
  • Skills: Proven experience as a Business Analyst in a dynamic and fast-paced environment. Strong analytical and problem-solving skills. Excellent communication and presentation abilities. Proficient in Use Cases, User Stories, UML diagrams, and other relevant techniques. Familiarity with APIs and third-party platform integration. Ability to collaborate effectively with internal and external stakeholders. Change management and continuous improvement mindset.

What We Offer:

A competitive salary, benefits package, and home working opportunities. This is a hybrid role requiring you to be in the office in Manchester for 3 days per week and is commutable from Greater Manchester and beyond across the Northwest.

Head Resourcing is an equal opportunities employer.



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