Current jobs related to Reach Out Library Ambassador - Glasgow, Glasgow City - University of Glasgow
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Reach Out Library Ambassador
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Glasgow, Glasgow City, United Kingdom University of Glasgow Full timeJob Title: Reach Out Library AmbassadorJoin the University of Glasgow team as a Reach Out Library Ambassador and provide exceptional customer service to users of the Reach Out service across the University campus and virtually.Job Summary:This role involves delivering first-class customer service, participating in daily enquiry/lending/document delivery...
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Reach Out Library Ambassador
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Glasgow, Glasgow City, United Kingdom University of Glasgow Full timeJob Title: Reach Out Library AmbassadorJoin the University of Glasgow team as a Reach Out Library Ambassador and provide exceptional customer service to users of the Reach Out service across the University campus and virtually.Job Summary:This role involves delivering first-class customer service, participating in daily enquiry/lending/document delivery...
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Reach Out Library Ambassador
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Customer Service Ambassador
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Customer Service Ambassador
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Glasgow, Glasgow City, United Kingdom University of Glasgow Full timeJob Summary We are seeking a highly motivated and customer-focused individual to join our team as a Reach Out Library Ambassador. As a key member of our team, you will provide exceptional customer service to all users of the Reach Out service across the University campus and virtually. Main Responsibilities 1. Deliver friendly, customer-focused, proactive...
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Customer Service Ambassador
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Glasgow, Glasgow City, United Kingdom University of Glasgow Full time{'header': 'Job Description', 'content': 'To provide first-class customer service to all users of the Reach Out service across the University campus and virtually, as part of the Reach Out team.Key Responsibilities:Deliver friendly, customer-focused, proactive support to all users of the service and facilities.Distribute to the correct locations and...
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Reach Out Library Ambassador
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Reach Out Library Ambassador. As a key member of our team, you will provide exceptional customer service to users of the Reach Out service across the University campus and virtually.
Key Responsibilities:- Deliver friendly and proactive support to all users of the service and facilities, maintaining a high profile with customers and staff.
- Distribute and re-shelve returned items of main library and High Demand Collection stock, ensuring they are easily accessible to readers.
- Respond to queries regarding library and Reach Out services, maintaining a consistent level of customer service.
- Contribute to administrative tasks supporting the work of the department, including lending service duties and user record management.
- Actively support students and staff to use UofG Helpdesk to find information and log support requests.
- Resolve common user issues within library guidelines and procedures, referring complex problems to senior colleagues as needed.
- Participate in student engagement projects and promote the Reach Out ethos, brand, and service design principles across all Reach Out locations.
- Undertake daily operational tasks, working at frontline service points or as part of roving Reach Out support in the library and other Reach Out buildings.
- Deliver support in cooperation with Facilities Support and other colleagues to ensure seamless and consistent service levels.
- Participate in the ongoing programme of stock maintenance, including regular shelf-checking and RFID tag security checks.
- Contribute to planning and development of the Reach Out service through staff feedback sessions and informal feedback.
- A1 Ability to demonstrate the competencies required to undertake the duties associated with this level of post, gained through working in a similar role or Scottish Credit and Qualification Framework level 4 in English (National 4) or equivalent.
- Excellent customer service skills, good communication and interpersonal skills, and a high standard of accuracy and attention to detail.
- Good IT skills and the ability to respond to changing work priorities.
- Previous work experience, experience of working in a team environment, and experience of engaging with the public.
- Experience of dealing with customer records in compliance with the General Data Protection Regulation 2018.
- A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.
- A flexible approach to working.
