Reach Out Library Ambassador
1 month ago
We are seeking a highly motivated and customer-focused individual to join our team as a Reach Out Library Ambassador. As a key member of our team, you will provide exceptional customer service to users of the Reach Out service across the University campus and virtually.
Key Responsibilities:- Deliver friendly and proactive support to all users of the service and facilities, maintaining a high profile with customers and staff.
- Distribute and re-shelve returned items of main library and High Demand Collection stock, ensuring they are easily accessible to readers.
- Respond to queries regarding library and Reach Out services, maintaining a consistent level of customer service.
- Contribute to administrative tasks supporting the work of the department, including lending service duties and user record management.
- Actively support students and staff to use UofG Helpdesk to find information and log support requests.
- Resolve common user issues within library guidelines and procedures, referring complex problems to senior colleagues as needed.
- Participate in student engagement projects and promote the Reach Out ethos, brand, and service design principles across all Reach Out locations.
- Undertake daily operational tasks, working at frontline service points or as part of roving Reach Out support in the library and other Reach Out buildings.
- Deliver support in cooperation with Facilities Support and other colleagues to ensure seamless and consistent service levels.
- Participate in the ongoing programme of stock maintenance, including regular shelf-checking and RFID tag security checks.
- Contribute to planning and development of the Reach Out service through staff feedback sessions and informal feedback.
- A1 Ability to demonstrate the competencies required to undertake the duties associated with this level of post, gained through working in a similar role or Scottish Credit and Qualification Framework level 4 in English (National 4) or equivalent.
- Excellent customer service skills, good communication and interpersonal skills, and a high standard of accuracy and attention to detail.
- Good IT skills and the ability to respond to changing work priorities.
- Previous work experience, experience of working in a team environment, and experience of engaging with the public.
- Experience of dealing with customer records in compliance with the General Data Protection Regulation 2018.
- A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.
- A flexible approach to working.
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Reach Out Library Ambassador
1 month ago
Glasgow, Glasgow City, United Kingdom University of Glasgow Full timeJob Title: Reach Out Library AmbassadorJoin the University of Glasgow team as a Reach Out Library Ambassador and provide exceptional customer service to users of the Reach Out service across the University campus and virtually.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Reach Out Library Ambassador. As a...
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Reach Out Library Ambassador
1 month ago
Glasgow, Glasgow City, United Kingdom University of Glasgow Full timeJob Title: Reach Out Library AmbassadorJoin the University of Glasgow team as a Reach Out Library Ambassador and provide exceptional customer service to users of the Reach Out service across the University campus and virtually.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Reach Out Library Ambassador. As a...
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Reach Out Library Ambassador
1 month ago
Glasgow, Glasgow City, United Kingdom University of Glasgow Full timeJob Title: Reach Out Library AmbassadorWe are seeking a highly motivated and customer-focused individual to join our team as a Reach Out Library Ambassador. As a key member of our team, you will provide exceptional customer service to users of the Reach Out service across the University campus and virtually.Key Responsibilities:Deliver friendly and proactive...
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Reach Out Library Ambassador
1 month ago
Glasgow, Glasgow City, United Kingdom University of Glasgow Full timeJob Title: Reach Out Library AmbassadorWe are seeking a highly motivated and customer-focused individual to join our team as a Reach Out Library Ambassador. As a key member of our team, you will provide exceptional customer service to users of the Reach Out service across the University campus and virtually.Key Responsibilities:Deliver friendly and proactive...
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Reach Out Library Ambassador
4 weeks ago
Glasgow, Glasgow City, United Kingdom University of Glasgow Full timeJob Title: Reach Out Library AmbassadorWe are seeking a highly motivated and customer-focused individual to join our team as a Reach Out Library Ambassador. As a key member of our team, you will provide exceptional customer service to users of the Reach Out service across the University campus and virtually.Key Responsibilities:Deliver friendly and proactive...
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Reach Out Library Ambassador
4 weeks ago
Glasgow, Glasgow City, United Kingdom University of Glasgow Full timeJob Title: Reach Out Library AmbassadorWe are seeking a highly motivated and customer-focused individual to join our team as a Reach Out Library Ambassador. As a key member of our team, you will provide exceptional customer service to users of the Reach Out service across the University campus and virtually.Key Responsibilities:Deliver friendly and proactive...
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Reach Out Library Ambassador
4 weeks ago
Glasgow, Glasgow City, United Kingdom University of Glasgow Full timeJob Title: Reach Out Library AmbassadorWe are seeking a highly motivated and customer-focused individual to join our team as a Reach Out Library Ambassador. As a key member of our team, you will provide exceptional customer service to users of the Reach Out service across the University campus and virtually.Key Responsibilities:Deliver friendly and proactive...
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Reach Out Library Ambassador
4 weeks ago
Glasgow, Glasgow City, United Kingdom University of Glasgow Full timeJob Title: Reach Out Library AmbassadorWe are seeking a highly motivated and customer-focused individual to join our team as a Reach Out Library Ambassador. As a key member of our team, you will provide exceptional customer service to users of the Reach Out service across the University campus and virtually.Key Responsibilities:Deliver friendly and proactive...
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Reach Out Library Ambassador
3 weeks ago
Glasgow, Glasgow City, United Kingdom University of Glasgow Full timeJob Title: Reach Out Library AmbassadorJoin the University of Glasgow team as a Reach Out Library Ambassador and provide exceptional customer service to users of the Reach Out service across the University campus and virtually.Job Summary:This role involves delivering first-class customer service, participating in daily enquiry/lending/document delivery...
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Reach Out Library Ambassador
3 weeks ago
Glasgow, Glasgow City, United Kingdom University of Glasgow Full timeJob Title: Reach Out Library AmbassadorJoin the University of Glasgow team as a Reach Out Library Ambassador and provide exceptional customer service to users of the Reach Out service across the University campus and virtually.Job Summary:This role involves delivering first-class customer service, participating in daily enquiry/lending/document delivery...
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Reach Out Library Ambassador
4 weeks ago
Glasgow, Glasgow City, United Kingdom University of Glasgow Full timeJob Title: Reach Out Library AmbassadorWe are seeking a highly motivated and customer-focused individual to join our team as a Reach Out Library Ambassador. As a key member of our team, you will provide exceptional customer service to users of the Reach Out service across the University campus and virtually.Key Responsibilities:Deliver friendly and proactive...
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Reach Out Library Ambassador
3 weeks ago
Glasgow, Glasgow City, United Kingdom University of Glasgow Full timeJob Title: Reach Out Library AmbassadorWe are seeking a highly motivated and customer-focused individual to join our team as a Reach Out Library Ambassador. As a key member of our team, you will provide exceptional customer service to users of the Reach Out service across the University campus and virtually.Key Responsibilities:Deliver friendly and proactive...
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Reach Out Library Ambassador
3 weeks ago
Glasgow, Glasgow City, United Kingdom University of Glasgow Full timeJob Title: Reach Out Library AmbassadorWe are seeking a highly motivated and customer-focused individual to join our team as a Reach Out Library Ambassador. As a key member of our team, you will provide exceptional customer service to users of the Reach Out service across the University campus and virtually.Key Responsibilities:Deliver friendly and proactive...
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Reach Out Library Ambassador
3 weeks ago
Glasgow, Glasgow City, United Kingdom University of Glasgow Full timeJob Title: Reach Out Library AmbassadorWe are seeking a highly motivated and customer-focused individual to join our team as a Reach Out Library Ambassador. As a key member of our team, you will provide exceptional customer service to users of the Reach Out service across the University campus and virtually.Key Responsibilities:Deliver friendly and proactive...
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Reach Out Library Ambassador
4 weeks ago
Glasgow, Glasgow City, United Kingdom University of Glasgow Full timeJob Title: Reach Out Library AmbassadorWe are seeking a highly motivated and customer-focused individual to join our team as a Reach Out Library Ambassador. As a key member of our team, you will provide exceptional customer service to users of the Reach Out service across the University campus and virtually.Key Responsibilities:Deliver friendly and proactive...
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Reach Out Library Ambassador
4 weeks ago
Glasgow, Glasgow City, United Kingdom University of Glasgow Full timeJob Title: Reach Out Library AmbassadorWe are seeking a highly motivated and customer-focused individual to join our team as a Reach Out Library Ambassador. As a key member of our team, you will provide exceptional customer service to users of the Reach Out service across the University campus and virtually.Key Responsibilities:Deliver friendly and proactive...
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Reach Out Library Ambassador
3 weeks ago
Glasgow, Glasgow City, United Kingdom University of Glasgow Full timeJob Title: Reach Out Library AmbassadorWe are seeking a highly motivated and customer-focused individual to join our team as a Reach Out Library Ambassador. As a key member of our team, you will provide exceptional customer service to users of the Reach Out service across the University campus and virtually.Key Responsibilities:Deliver friendly and proactive...
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Reach Out Library Ambassador
1 month ago
Glasgow, Glasgow City, United Kingdom University of Glasgow Full timeJob Title: Reach Out Library AmbassadorWe are seeking a highly motivated and customer-focused individual to join our team as a Reach Out Library Ambassador. As a key member of our team, you will provide exceptional customer service to users of the Reach Out service across the University campus and virtually.Key Responsibilities:Deliver friendly and proactive...
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Reach Out Library Ambassador
1 month ago
Glasgow, Glasgow City, United Kingdom University of Glasgow Full timeJob Title: Reach Out Library AmbassadorWe are seeking a highly motivated and customer-focused individual to join our team as a Reach Out Library Ambassador. As a key member of our team, you will provide exceptional customer service to users of the Reach Out service across the University campus and virtually.Key Responsibilities:Deliver friendly and proactive...
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Reach Out Library Ambassador
3 weeks ago
Glasgow, Glasgow City, United Kingdom University of Glasgow Full timeJob Title: Reach Out Library AmbassadorWe are seeking a highly motivated and customer-focused individual to join our team as a Reach Out Library Ambassador. As a key member of our team, you will provide exceptional customer service to users of the Reach Out service across the University campus and virtually.Key Responsibilities:Deliver friendly and proactive...