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Railway Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused individual to join our team as a Gate Line Assistant for Heathrow Express customers at Paddington station. As a key member of our stations team, you will be the face of Great Western Railway and play a vital role in delivering exceptional customer service.
Key Responsibilities- Deliver a high level of service to customers, ensuring a positive impression of the company and exceeding their expectations.
- Assist in the day-to-day operation of the automatic ticket barriers, ensuring smooth and efficient customer flow.
- Ensure customer security and respond to customer enquiries in a professional and courteous manner.
- Inspect tickets and address customer needs in times of service disruption.
- Maintain the professional appearance of the gate line area, ensuring customer walkways are unobstructed and free from rubbish.
- Able to deliver exceptional customer service, with a strong focus on empathy and understanding.
- A self-starter with a can-do attitude, able to work independently and as part of a team.
- Confident decision-maker, able to remain calm under pressure and respond effectively to customer needs.
- Able to work to strict procedures and maintain high standards of accuracy and attention to detail.
- Good level of numeracy and literacy, with the ability to complete reports as required.
As a Gate Line Assistant for Heathrow Express customers, you will enjoy a range of benefits, including:
- Comprehensive training and development opportunities.
- A competitive salary and benefits package.
- Free rail travel across the GWR network for you and your family.
- A company-sponsored health care plan.
- Discounted shopping and gym membership.
- An employee assistance programme.
Great Western Railway (GWR) is a leading rail operator, proud to be the custodian of Brunel's railway. We are committed to delivering exceptional customer service and creating a positive experience for our customers. We value diversity and inclusion, and welcome applications from candidates from all backgrounds.
We are an equal opportunities employer and welcome applications from candidates with disabilities. If you require additional support to complete your application, please follow the links below.
https://exceptionalindividuals.com/neurodiversity/
https://www.healthassured.org/blog/neurodiversity/
