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Customs Compliance Agent

2 months ago


Feltham, Greater London, United Kingdom Expeditors Full time

Join Our Team as a Customs Brokerage Coordinator

Position Overview:

The Customs Brokerage Coordinator plays a crucial role in ensuring the seamless clearance and release of shipments while providing exceptional customer service within the Customs Brokerage division.

Strong verbal and written communication skills are vital, along with a demonstrated history of delivering high-quality customer service at all levels. Attention to detail is essential for success in this position. Our dynamic and collaborative work environment requires a candidate with outstanding interpersonal, organizational, and time management skills, as well as a professional demeanor that aligns with our company culture.

Key Responsibilities:

Operational Duties:

  • Ensure adherence to customer-specific documentation standards to fulfill governmental and client requirements.
  • Verify the correctness and compliance of all customs documentation, maintaining records in our document management system.
  • Input customs declaration data into the system for timely processing.
  • Monitor Customs files on your designated work board.
  • Submit and release customs entries for all transport modes within established performance standards.
  • Ensure accurate billing for clients.
  • Engage with customs authorities to address any issues during the clearance process.
  • Serve as a liaison among customs authorities, government entities, and clients.
  • Participate in customs inspections and provide necessary documentation to officials.
  • Foster strong relationships with customs officers and clients.
  • Comply with all internal and external policies and regulations.
  • Stay informed about import and export regulations and identify opportunities for process enhancements.
  • Respond promptly to internal and external inquiries.
  • Escalate issues to management as necessary.

Professional Development:

  • Meet company standards for annual training requirements.
  • Engage in training sessions as needed.
  • Complete mandatory training programs.

Company Culture:

  • Embrace the company's cultural values, including Appearance, Attitude, Confidence, and more.

Qualifications:

Essential Skills:

  • Positive attitude and readiness to assist.
  • Strong interpersonal communication abilities.
  • Proactive with excellent organizational skills.
  • Proficient in Microsoft Excel, Word, and PowerPoint.