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Technical Services Director
2 months ago
We are a leading enterprise cloud provider, specializing in fully managed cloud environments and connectivity services. Our company is built on a foundation of expertise, innovation, and customer-centricity.
Job SummaryWe are seeking a highly skilled and experienced Technical Services Manager to join our team. As a key member of our leadership team, you will be responsible for ensuring the smooth operation of our IT infrastructure and driving business growth through exceptional customer service.
Key Responsibilities- Ensure the seamless operation of our IT infrastructure, including cloud-based systems and connectivity services.
- Develop and implement strategies to improve customer satisfaction and retention.
- Lead a team of technical professionals, providing guidance, mentorship, and support to ensure their success.
- Collaborate with cross-functional teams to identify business opportunities and drive growth.
- Stay up-to-date with industry trends and emerging technologies, applying this knowledge to drive innovation and improvement within the company.
To be successful in this role, you will need:
- A strong background in IT operations, cloud computing, and customer service.
- Proven leadership experience, with a track record of success in managing technical teams.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- A passion for technology and a commitment to delivering exceptional customer experiences.
We offer a competitive salary, a dynamic and supportive work environment, and opportunities for professional growth and development. If you are a motivated and experienced technical leader looking for a new challenge, we encourage you to apply for this exciting opportunity.
