Openlink Endur Engineer

3 weeks ago

London, Greater London, United Kingdom Intec Select Full time £110,000 - £140,000

Job Title: Technical Support Engineer

Job Summary:

Intec Select is seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing top-notch support for our Openlink Endur platform, ensuring maximum trading system availability and minimizing downtime.

Key Responsibilities:

  • Provide production support for Openlink Endur, ensuring efficient software deployment, configuration processes, and proactive monitoring to anticipate and prevent issues.
  • Ensure maximum trading system availability to avoid missing key trading opportunities.
  • Support Endur production systems and various integration points across multiple geographic locations.
  • Develop and maintain Endur scripts for process automation, complementing this with proprietary software and third-party technologies as appropriate.
  • Troubleshoot production incidents related to Endur, stemming from internal and external factors.
  • Automate configuration and rollout procedures to minimize manual errors and uphold flawless change management.
  • Collaborate with traders, developers, back office, QA, infrastructure, technical support, business development, and various management teams globally.
  • Help end users and developers understand core trading and back-office systems to ensure efficient and correct use of available tools.
  • Manage user access to Endur, related tools, and 3rd party applications.
  • Build documentation for common procedures, troubleshooting scenarios, and system architecture.
  • Coordinate efforts with other support teams to ensure continuity and consistency of support in a 24x7 environment.

Requirements:

  • Direct experience with Openlink Endur (version 16 or higher) in a support or system administration capacity.
  • Strong Windows platform support experience, with Linux knowledge being advantageous.
  • Script development skills, particularly related to automating Endur processes.
  • SQL knowledge, including queries, updates, table creation, and basic database maintenance.
  • Experience with other commodities and Openlink systems; for example, prior experience with systems like BroadPeak K3, WebICE, Trayport, eCat, YesEnergy, and/or Findur is beneficial but not required.
  • Self-motivation and intellectual curiosity, with a strong desire to continually improve the production support function.

Package:

  • £110,000 - £140,000 base salary
  • Annual Bonus bringing total compensation to £135k - £165k
  • Hybrid working

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