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Public Sector Solutions Specialist
2 months ago
Position:
Solutions Consultant (Public Services)
Overview:
Our client is seeking a Solutions Consultant to contribute to their ongoing success in the public services sector. This role is pivotal in crafting innovative proposals and propositions that emphasize both front and back-office functionalities.
Key Responsibilities:
- Develop winning bid solutions, ensuring alignment with strategic business objectives.
- Oversee the quality and performance of outputs to support organizational growth while adhering to deadlines.
- Engage directly with clients, attending meetings to create tailored responses that meet their specific needs.
- Drive new business opportunities within Citizen Experience and Digital Business Services sectors.
- Provide expert input to bids, ensuring high standards of proposal excellence.
- Foster innovation in customer engagement and collaborate with Sales and Marketing to enhance knowledge sharing.
Requirements:
- In-depth understanding of Digital Business Process Services and the broader Citizen Experience landscape.
- Experience in contact center operations and centralized solutions, with the ability to shape market propositions.
- Proven customer/client experience is essential.
- Ability to integrate IT, operational, workforce, and employee retention strategies to enhance citizen experience.
- Demonstrated success in public service solutions and frameworks.
Qualifications:
- Extensive experience in delivering solutions and proposals for complex public sector opportunities.
- Strong skills in identifying organizational needs and crafting compelling solutions.
- Proven presales experience, leading the development of innovative responses that yield success.
- Good grasp of technology trends and their implications for business and customer interactions.
- Excellent interpersonal skills, capable of effective communication at all organizational levels through various methods.
Benefits:
- Competitive salary range of £70,000 - £85,000 with performance-based bonus potential.
- Fully remote work arrangement.
- Generous holiday allowance with the option to purchase additional leave.
- Comprehensive benefits package including pension, life assurance, and family leave policies.
- Access to voluntary benefits tailored to personal lifestyle needs.
If you possess the required skills and experience, we encourage you to consider this opportunity.
