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Restaurant Operations Manager
2 months ago
We are seeking a highly skilled and experienced Restaurant Manager to lead our team at Heavens Kitchen Steak Ltd. As a Restaurant Manager, you will be responsible for ensuring the smooth operation of our restaurant, delivering exceptional customer service, and maintaining high standards of quality control, hygiene, and health and safety.
Main Responsibilities:- Take ownership of restaurant performance, analyzing sales levels and profitability to inform business decisions.
- Develop and execute marketing strategies, including promotional events and discount schemes, to drive sales and growth.
- Prepare detailed reports on staff control, food control, and sales, providing insights to inform business decisions.
- Collaborate with the head chef to plan and coordinate menus, ensuring alignment with business objectives.
- Recruit, train, manage, and motivate staff to deliver exceptional customer service and maintain a positive team culture.
- Respond to customer queries and complaints, ensuring prompt and effective resolution.
- Maintain high standards of quality control, hygiene, and health and safety, ensuring compliance with licensing laws and other legal requirements.
- A proven track record of delivering exceptional customer service and leading high-performing teams.
- Excellent communication and interpersonal skills, with the ability to motivate and inspire staff.
- Strong industry knowledge and the ability to advise guests on food and beverage choices.
- Able to work efficiently and effectively in a fast-paced environment, with a focus on delivering results.
Heavens Kitchen Steak Ltd is a premium restaurant located in the heart of Farnham, Surrey. We pride ourselves on delivering exceptional, locally sourced food and quality service in a welcoming and relaxed atmosphere. Our aim is to consistently provide the best food and service for our guests.
