Team Leader for Employee Benefits Solutions

1 month ago

London, Greater London, United Kingdom Lockton Companies Full time

About Lockton Companies:

Lockton is recognized as the foremost independent insurance broker in the world, committed to providing exceptional risk management, insurance, and employee benefits consulting services. Our culture promotes creativity and empowers our team members to respond quickly and offer customized solutions to our clients.

Role Summary:

We are looking for a talented and detail-oriented team leader to join our People Solutions division in London. In this position, you will oversee a team of analysts who assist consultants in managing employee benefits programs for corporate clients, which encompass private healthcare, group risk, and wellness initiatives, all within a vibrant and fast-paced setting.

Key Responsibilities:

  • Supervise a team of analysts to enhance client relationships, conduct benefit assessments, manage administration, and address inquiries
  • Clearly communicate and implement processes across the team
  • Oversee workload distribution, advocate for best practices, and ensure adherence to quality standards
  • Facilitate process and system improvements with an emphasis on operational efficiency
  • Provide support in resolving errors and disputes, maintain updated documentation, and perform quality assurance checks
  • Generate client reports, manage scheme financials, and assist with consulting initiatives
  • Ensure compliance with regulations, oversee claims, and manage underwriting activities
  • Develop strong relationships with clients, insurers, and internal stakeholders
  • Assist with employee and scheme membership inquiries

Qualifications:

  • Experience in the insurance or intermediary sector, particularly in private healthcare and group risk
  • Exceptional customer service and relationship management skills
  • Proficient in Microsoft Office applications, particularly Excel and PowerPoint
  • Meticulous attention to detail and strong analytical abilities
  • Capability to thrive in a dynamic environment and meet tight deadlines

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