Customer Support Specialist
2 weeks ago
We are seeking a highly skilled Customer Support Specialist to join our team at The Access Group. As a key ambassador, you will be responsible for fostering excellent communication and maintaining positive customer relationships.
Key Responsibilities- Provide application configuration and usage recommendations to internal and external customers.
- Receive and log requests for support, investigate problems, and determine appropriate actions to take.
- Deliver support to customers, investigate and resolve application errors, data discrepancies, and usage inquiries.
- Monitor the progress of requests for support and ensure customers and other interested parties are kept informed.
- Provide correct and timely responses to requests for support, suggesting modifications to application parameters, developing workarounds or site-specific enhancements, training internal and external customers, producing additional documentation, or escalating requests to development.
- Proven Hospitality experience, preferably in reservations, operations, or distribution.
- Excellent communication and documentation skills.
- Ability to prioritize requests, implement, and communicate timely solutions.
- Excellent analytical thinking and attention to detail.
- Knowledge of hospitality distribution, general IT infrastructures, and help desk procedures.
The Access Group is committed to a diverse and inclusive workplace and is proud to be an Equal Opportunity Employer. We value our employees and strive to create a work environment that is respectful, supportive, and inclusive of all individuals.
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Customer Support Specialist
2 weeks ago
Loughborough, Leicestershire, United Kingdom The Access Group Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Customer Support Specialist to join our team at The Access Group. As a key ambassador for our company, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide timely and effective support to customers...
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Customer Support Specialist
2 weeks ago
Loughborough, Leicestershire, United Kingdom The Access Group Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Customer Support Specialist to join our team at The Access Group. As a key ambassador for our company, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide timely and effective support to customers...
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Customer Support Specialist
3 weeks ago
Loughborough, Leicestershire, United Kingdom The Access Group Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Customer Support Specialist to join our team at The Access Group. As a key ambassador for our company, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide timely and effective support to customers...
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Customer Support Specialist
3 weeks ago
Loughborough, Leicestershire, United Kingdom The Access Group Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Customer Support Specialist to join our team at The Access Group. As a key ambassador for our company, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide timely and effective support to customers...
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Customer Support Specialist
4 weeks ago
Loughborough, Leicestershire, United Kingdom The Access Group Full timeAbout the RoleWe are seeking a highly skilled Customer Support Specialist to join our team at The Access Group. As a key ambassador, you will be responsible for fostering excellent communication and maintaining positive customer relationships.As a Customer Support Specialist, you will be the first point of contact for our customers, providing timely and...
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Customer Support Specialist
4 weeks ago
Loughborough, Leicestershire, United Kingdom The Access Group Full timeAbout the RoleWe are seeking a highly skilled Customer Support Specialist to join our team at The Access Group. As a key ambassador, you will be responsible for fostering excellent communication and maintaining positive customer relationships.As a Customer Support Specialist, you will be the first point of contact for our customers, providing timely and...
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Customer Support Specialist
3 weeks ago
Loughborough, Leicestershire, United Kingdom The Access Group Full timeAbout the RoleWe are seeking a highly skilled Customer Support Specialist to join our team at The Access Group. As a key ambassador, you will be responsible for fostering excellent communication and maintaining positive customer relationships.As a Customer Support Specialist, you will be the first point of contact for our customers, providing timely and...
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Customer Support Specialist
3 weeks ago
Loughborough, Leicestershire, United Kingdom The Access Group Full timeAbout the RoleWe are seeking a highly skilled Customer Support Specialist to join our team at The Access Group. As a key ambassador, you will be responsible for fostering excellent communication and maintaining positive customer relationships.As a Customer Support Specialist, you will be the first point of contact for our customers, providing timely and...
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Customer Support Specialist
1 week ago
Loughborough, Leicestershire, United Kingdom The Access Group Full timeAbout the RoleWe are seeking a highly skilled Customer Support Specialist to join our team at The Access Group. As a key ambassador, you will be responsible for fostering excellent communication and maintaining positive customer relationships.As a Customer Support Specialist, you will be the first point of contact for our customers, providing timely and...
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Customer Support Specialist
1 week ago
Loughborough, Leicestershire, United Kingdom The Access Group Full timeAbout the RoleWe are seeking a highly skilled Customer Support Specialist to join our team at The Access Group. As a key ambassador, you will be responsible for fostering excellent communication and maintaining positive customer relationships.As a Customer Support Specialist, you will be the first point of contact for our customers, providing timely and...
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Customer Support Specialist
4 days ago
Loughborough, Leicestershire, United Kingdom The Access Group Full timeAbout the RoleWe are seeking a highly skilled Customer Support Specialist to join our team at SHR, an Access Company. As a key ambassador, you will be responsible for fostering excellent communication and maintaining positive customer relationships.Key ResponsibilitiesProvide application configuration and usage recommendations to internal and external...
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Customer Support Specialist
4 days ago
Loughborough, Leicestershire, United Kingdom The Access Group Full timeAbout the RoleWe are seeking a highly skilled Customer Support Specialist to join our team at SHR, an Access Company. As a key ambassador, you will be responsible for fostering excellent communication and maintaining positive customer relationships.Key ResponsibilitiesProvide application configuration and usage recommendations to internal and external...
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Customer Support Specialist
3 weeks ago
Loughborough, Leicestershire, United Kingdom The Access Group Full timeAbout the RoleWe are seeking a highly skilled Customer Support Specialist to join our team at The Access Group. As a key ambassador, you will be responsible for fostering excellent communication and maintaining positive customer relationships.You will be a self-motivated and capable individual who can thrive in a fast-paced, dynamic environment. Your role...
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Customer Support Specialist
3 weeks ago
Loughborough, Leicestershire, United Kingdom The Access Group Full timeAbout the RoleWe are seeking a highly skilled Customer Support Specialist to join our team at The Access Group. As a key ambassador, you will be responsible for fostering excellent communication and maintaining positive customer relationships.You will be a self-motivated and capable individual who can thrive in a fast-paced, dynamic environment. Your role...
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Customer Support Specialist
2 weeks ago
Loughborough, Leicestershire, United Kingdom The Access Group Full timeAbout The Access GroupThe Access Group is a leading provider of business management software to small and mid-sized organisations in the UK, Ireland, USA, and Asia Pacific. We help over 100,000 customers across commercial and non-profit sectors become more productive and efficient.Job Title: Customer Support AdvisorWe're seeking a skilled Customer Support...
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Customer Support Specialist
2 weeks ago
Loughborough, Leicestershire, United Kingdom The Access Group Full timeAbout The Access GroupThe Access Group is a leading provider of business management software to small and mid-sized organisations in the UK, Ireland, USA, and Asia Pacific. We help over 100,000 customers across commercial and non-profit sectors become more productive and efficient.Job Title: Customer Support AdvisorWe're seeking a skilled Customer Support...
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Customer Support Specialist
3 weeks ago
Loughborough, Leicestershire, United Kingdom The Access Group Full timeAbout the RoleWe're seeking a skilled Customer Support Advisor to join our team at The Access Group. As a key member of our support team, you'll be responsible for delivering exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide high-level customer service and product support via various channels, including chat,...
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Customer Support Specialist
3 weeks ago
Loughborough, Leicestershire, United Kingdom The Access Group Full timeAbout the RoleWe're seeking a skilled Customer Support Advisor to join our team at The Access Group. As a key member of our support team, you'll be responsible for delivering exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide high-level customer service and product support via various channels, including chat,...
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Customer Support Specialist
3 weeks ago
Loughborough, Leicestershire, United Kingdom The Access Group Full timeAbout The Access Group:We're a company that believes in better. We're passionate about helping our customers achieve their goals, and we're looking for talented individuals to join our team.Job Summary:We're seeking a Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for working with a case load of...
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Customer Support Specialist
3 weeks ago
Loughborough, Leicestershire, United Kingdom The Access Group Full timeAbout The Access Group:We're a company that believes in better. We're passionate about helping our customers achieve their goals, and we're looking for talented individuals to join our team.Job Summary:We're seeking a Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for working with a case load of...
