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Service Department Head

2 months ago

Reading, Reading, United Kingdom Sytner Group Full time
About the Role

We are seeking an experienced and successful Service Reception Manager to oversee our service department and ensure our customers receive excellent levels of service, in line with brand expectations.

Key Responsibilities
  • Lead and manage the service reception team to deliver exceptional customer service
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Collaborate with the aftersales manager to ensure seamless communication and coordination between departments
  • Mentor and coach team members to enhance their skills and knowledge
  • Monitor and analyze customer feedback to identify areas for improvement
Requirements
  • Proven experience in a leadership role within a service department
  • Excellent communication and interpersonal skills
  • Ability to analyze data and make informed decisions
  • Strong problem-solving and conflict resolution skills
  • Passion for delivering exceptional customer service
What We Offer
  • Enhanced holiday entitlement
  • Industry-leading maternity, paternity, and adoption pay
  • Career development opportunities
  • Recognition of long service
  • Discounted car schemes
  • High street discounts
  • Discounted gym memberships
  • Cycle to work scheme
  • One day a year paid voluntary/community work
About Us

Sytner Group is a leading automotive retailer with over 140 UK dealerships representing 23 prestige vehicle brands. We pride ourselves on developing talent and building careers, and our colleagues recently scored us an outstanding 89% on our colleague engagement survey.

We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, and/or belief.