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Process Improvement Consultant

2 months ago

Bolton, Bolton, United Kingdom AXA Group Full time

We are pleased to present an opportunity to become a part of our Commercial Claims division as a Continuous Improvement Specialist. This role is pivotal in enhancing process efficiency and ensuring quality within our claims operations. The focus on Continuous Improvement is a key priority for our team, and this position will play a significant role in advancing that mission while fostering a culture of improvement throughout the organization.

At AXA, we prioritize smart working, allowing our employees to find the best balance between their professional and personal lives. This position offers the flexibility to work primarily from home, with occasional visits to the office as necessary.

Key Responsibilities:

  • Collaborate across various claims operational sectors to identify, plan, and implement enhancements that align with our strategic objectives.
  • Contribute to the effectiveness of the Claims Continuous Improvement team by focusing on waste reduction, cycle time improvement, and automation identification.
  • Lead initiatives aimed at process enhancement, utilizing a problem-solving, data-driven, and evidence-based methodology for recommendations and decision-making.
  • Participate in project teams to execute agreed-upon changes, establishing objectives, planning activities, and ensuring that critical milestones are achieved.
  • Develop and monitor KPIs to assess and enhance process efficiency.
  • Ensure that both financial and non-financial benefits are recognized, tracked, and realized.
  • Conduct reviews post-implementation to confirm successful delivery.
  • Promote a culture of Continuous Improvement within the organization.
  • Mentor and coach process owners and front-line staff to develop self-service capabilities.

Candidate Profile:

  • Proven experience in an Operational Excellence or Continuous Improvement role is essential.
  • Certification as a Lean or Green Belt practitioner with relevant practical experience across various industries.
  • Familiarity with Agile project environments is advantageous.
  • Results-oriented with the ability to effectively plan and execute data collection and analysis.
  • Strong stakeholder management and communication skills.
  • Capability to identify, track, and facilitate the achievement of planned benefits and outcomes for programs and projects.
  • Numerate and comfortable discussing both financial and non-financial benefits with finance and business leaders.
  • Proficient in Excel, PowerPoint, and Visio.

About AXA:

AXA Commercial provides comprehensive protection for businesses of all sizes, from large corporations to small startups, empowering them to succeed. We are committed to investing in the development of our expertise and skills to ensure we remain at the forefront of our industry. Our vibrant community supports continuous learning, development, and ownership of work.

What We Offer:

  • Competitive annual salary up to £35,750, based on experience.
  • Discretionary performance-based bonuses.
  • Contributory pension scheme with up to 12% employer contributions.
  • Life Assurance coverage up to 10 times annual salary.
  • 25 days of annual leave plus Bank Holidays.
  • Options to purchase or sell additional leave days.
  • Employee discounts and gym benefits.