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IT Support Technician
3 months ago
DK Recruitment is currently looking for a 2nd Line Support Engineer to join a reputable Managed Service Provider. This role offers a fantastic opportunity to be part of a forward-thinking team that is dedicated to enhancing business operations through innovative IT solutions.
Key Responsibilities:
- Deliver 2nd Line Support directly to clients or through escalations from the first line support team.
- Assist users via telephone, email, and a ticketing system to resolve technical issues.
- Document solutions and update the internal knowledge base with detailed information on issue resolutions.
Technical Skills Required:
- Proficiency in Microsoft Remote Desktop Services.
- Experience with Veritas (Symantec) Backup Exec.
- Knowledge of Network Support.
- Familiarity with HPE/Dell SANs.
- Understanding of HPE Server Hardware & Switches.
- Experience with Office 365 & Azure.
- Skills in PowerShell scripting.
- Proficient in Windows Server administration.
This position offers a competitive salary of up to £30,000, along with an on-call allowance. The on-call shift occurs once a month and can be performed remotely.
DK Recruitment operates as an Employment Agency for this job vacancy.
