Operations Director

4 weeks ago


Nottingham, Nottingham, United Kingdom Domestic & General Full time
About the Role

We are seeking an experienced Operations Manager to lead our contact centre team and drive sales performance through great customer experience in a regulated environment.

The successful candidate will have a proven track record of managing teams, driving sales performance, and ensuring compliance in a regulated environment.

Key responsibilities will include:

  • Managing the day-to-day delivery of our balanced scorecard and sales performance
  • Coaching and supporting team members to drive sales performance through behaviours and great conversations
  • Leading the culture, pace, and tone of the environment and coaching and mentoring future leaders
  • Driving change, presenting solutions, and optimising department deliverables and operating practice within D&G

About You

We are looking for an experienced Operations Manager with a minimum of 2-3 years in an Operational Management role, leading teams of Team Leaders or an equivalent level.

The ideal candidate will have:

  • Proven experience surrounding sales performance & contact centre KPI's
  • Experience working in an FCA regulated environment and understanding the requirements and expectations surrounding an exceptional customer journey within financial services
  • Excellent stakeholder engagement and management experience
  • An ability to plan strategically, creating a roadmap of operational plans that can drive results
  • An entrepreneurial spirit with a keen eye for opportunity
  • An ethos centred around coaching to drive performance
  • Strong leadership skills and an excellent communicator
  • An innovative approach with a focus on best practice
  • An ability to translate technical elements of operation to a range of audiences across the business

About Us

We offer a competitive salary and quarterly bonus, enabling you to earn up to £10k per annum, as well as a range of benefits including health cash plan, pension scheme, life assurance, and dedicated online benefit portal.

We are committed to providing a supportive and inclusive work environment, and we welcome applications from candidates who share our values and are passionate about delivering exceptional customer experience.


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