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IT Infrastructure Support Specialist

2 months ago

Warrington, Warrington, United Kingdom Essential Recruitment Careers Full time

Job Summary:

Essential Recruitment Careers is seeking an experienced IT Infrastructure Support Engineer to play a key role in administering and maintaining the applications software and IT infrastructure systems across the organization. This is a 1st and 2nd Line support role requiring a broad knowledge of software applications and Windows technologies.

Key Responsibilities:

  • Provide technical triaging, problem-solving and 1st and 2nd line IT support across the business
  • Provide proactive and reactive support across Windows server/desktop, Hyper-V, O365, Active Directory, Azure and Cisco Meraki switches
  • Ensure that the correct priority and severity are assigned to all application issues
  • Day-to-day systems administration including system checks, security checks, incident and service request tickets across the Windows server/desktop estate
  • Ensure that acceptable workarounds are in place and lasting solutions delivered within service levels across the whole Windows estate and both ERP and CRM applications

Requirements:

  • Proven experience in IT infrastructure support and administration
  • Strong knowledge of Windows technologies, Hyper-V, O365, Active Directory, Azure and Cisco Meraki switches
  • Excellent problem-solving and analytical skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively