Customer Service Advisor

1 day ago

London, Greater London, United Kingdom ERES Full time
Job Title: Customer Service Advisor - French Speaking

We are seeking a highly skilled and fluent French speaking Customer Service Advisor to join our team at ERES. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues in a timely and professional manner.

Key Responsibilities:
  • Provide excellent customer service via phone, email, live chat, and clientelling
  • Process orders, exchanges, and refunds in a prompt and courteous manner
  • Communicate with customers in French and English, with the ability to learn additional languages
  • Work collaboratively with colleagues in e-commerce, retail, and CRM to manage customer online shopping journeys
  • Establish long-term relationships with key customers based on data about their preferences, behaviors, and purchases
Requirements:
  • Fluency in French and English, with the ability to learn additional languages
  • Previous experience in customer service and sales, preferably in a luxury brand environment
  • Professional and confident telephone manner
  • Great listening skills and passion for finding solutions to customer queries and complaints
  • Passion for building customer relationships and delivering exceptional service experiences
About ERES:

ERES is a luxury brand that creates elegant, comfortable, and sustainable creations for women. We are committed to providing exceptional customer service and building long-term relationships with our clients. If you are a highly skilled and fluent French speaking Customer Service Advisor who is passionate about delivering exceptional service experiences, we encourage you to apply for this exciting opportunity.

  • Customer Service Advisor

    1 day ago

    London, Greater London, United Kingdom ERES Full time

    {"h1": "Customer Service Advisor", "p": "We are seeking a highly skilled and passionate Customer Service Advisor to join our Eres team. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded. You will work closely with our Customer Service Team to...

  • Customer Service Advisor

    1 day ago

    London, Greater London, United Kingdom ERES Full time

    {"h1": "Customer Service Advisor", "p": "We are seeking a highly skilled and passionate Customer Service Advisor to join our Eres team. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded. You will work closely with our Customer Service Team to...

  • Customer Service Advisor

    1 day ago

    London, Greater London, United Kingdom ERES Full time

    {"h1": "Customer Service Advisor", "p": "We are seeking a highly skilled and passionate Customer Service Advisor to join our Eres team. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded. You will work closely with our Customer Service Team to...

  • Customer Service Advisor

    1 day ago

    London, Greater London, United Kingdom ERES Full time

    {"h1": "Customer Service Advisor", "p": "We are seeking a highly skilled and passionate Customer Service Advisor to join our Eres team. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded. You will work closely with our Customer Service Team to...

  • Customer Service Advisor

    1 day ago

    London, Greater London, United Kingdom ERES Full time

    {"h1": "Customer Service Advisor", "p": "We are seeking a highly skilled and passionate Customer Service Advisor to join our Eres team. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded. You will work closely with our Customer Services Team Manager...

  • Customer Service Advisor

    1 day ago

    London, Greater London, United Kingdom ERES Full time

    {"h1": "Customer Service Advisor", "p": "We are seeking a highly skilled and passionate Customer Service Advisor to join our Eres team. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded. You will work closely with our Customer Services Team Manager...

  • Customer Service Operations Coordinator

    2 weeks ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job DescriptionJob Title: Customer Service Resource CoordinatorJob Summary:We are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team at Customer Labs. The successful candidate will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...

  • Customer Service Operations Coordinator

    2 weeks ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job DescriptionJob Title: Customer Service Resource CoordinatorJob Summary:We are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team at Customer Labs. The successful candidate will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...

  • Recruitment Services Advisor

    5 days ago

    London, Greater London, United Kingdom North London Partners Shared Service Full time

    About the RoleWe are seeking a highly organized and customer-focused individual to join our Recruitment Directorate at North London Partners Shared Services. As a Recruitment Services Advisor, you will play a key role in supporting our specialist teams to deliver high-level customer service and recruitment expertise to clients, candidates, and key...

  • Recruitment Services Advisor

    5 days ago

    London, Greater London, United Kingdom North London Partners Shared Service Full time

    About the RoleWe are seeking a highly organized and customer-focused individual to join our Recruitment Directorate at North London Partners Shared Services. As a Recruitment Services Advisor, you will play a key role in supporting our specialist teams to deliver high-level customer service and recruitment expertise to clients, candidates, and key...

  • Service Advisor

    2 weeks ago

    London, Greater London, United Kingdom CV-Library Full time

    We are seeking a highly motivated and organized Service Advisor to join our team at CV-Library. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring a smooth and efficient service experience.The RoleAct as the primary point of contact for customers, providing accurate and timely...

  • Bilingual Customer Service Advisor

    3 weeks ago

    London, Greater London, United Kingdom Red Recruitment Full time

    About the RoleWe are seeking a highly skilled and bilingual French-speaking Customer Service Advisor to join our team at Red Recruitment. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, handling customer inquiries, and resolving issues in a timely and professional manner.Key...

  • Bilingual Customer Service Advisor

    2 weeks ago

    London, Greater London, United Kingdom Red Recruitment Full time

    About the RoleWe are seeking a highly skilled and bilingual French-speaking Customer Service Advisor to join our team at Red Recruitment. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, handling customer inquiries, and resolving issues in a timely and professional manner.Key...

  • Customer Service Advisor

    3 days ago

    London, Greater London, United Kingdom SGS Full time

    Job Title:Customer Service Advisor - ReportingJob Type:PermanentKey Responsibilities:Develop and maintain excellent working relationships with customers to ensure their requirements are met and they receive an exceptional level of service.Act as LIMS 'Superuser' in relation to onboarding and training new customers and supporting other LIMS users with...

  • Customer Service Advisor

    3 days ago

    London, Greater London, United Kingdom SGS Full time

    Job Title:Customer Service Advisor - ReportingJob Type:PermanentKey Responsibilities:Develop and maintain excellent working relationships with customers to ensure their requirements are met and they receive an exceptional level of service.Act as LIMS 'Superuser' in relation to onboarding and training new customers and supporting other LIMS users with...

  • Recruitment Services Advisor

    1 week ago

    London, Greater London, United Kingdom North London Partners Shared Service Full time

    About the RoleWe are seeking a highly organized and customer-focused individual to join our Recruitment Directorate at North London Partners Shared Services. As a Recruitment Services Advisor, you will play a key role in supporting our specialist teams to deliver high-level customer service and recruitment expertise to clients, candidates, and key...

  • Recruitment Services Advisor

    1 week ago

    London, Greater London, United Kingdom North London Partners Shared Service Full time

    About the RoleWe are seeking a highly organized and customer-focused individual to join our Recruitment Directorate at North London Partners Shared Services. As a Recruitment Services Advisor, you will play a key role in supporting our specialist teams to deliver high-level customer service and recruitment expertise to clients, candidates, and key...

  • Customer Service Centre Advisor

    3 days ago

    London, Greater London, United Kingdom Legal & General Full time £22,050

    {"title": "Customer Service Centre Advisor", "description": "Deliver Exceptional Customer ExperiencesAt Legal & General, we're committed to building a better society for the long term by investing our customers' money in things that make life better for everyone.We're seeking a Customer Service Centre Advisor to join our Retail Annuities team, where you'll...

  • Customer Service Centre Advisor

    3 days ago

    London, Greater London, United Kingdom Legal & General Full time £22,050

    {"title": "Customer Service Centre Advisor", "description": "Deliver Exceptional Customer ExperiencesAt Legal & General, we're committed to building a better society for the long term by investing our customers' money in things that make life better for everyone.We're seeking a Customer Service Centre Advisor to join our Retail Annuities team, where you'll...

  • Customer Service Centre Advisor

    3 days ago

    London, Greater London, United Kingdom Legal & General Full time £22,050

    {"title": "Customer Service Centre Advisor", "description": "Deliver Exceptional Customer ExperiencesAt Legal & General, we're committed to helping our customers achieve their financial goals. As a Customer Service Centre Advisor, you'll play a vital role in providing outstanding customer service to our existing customers or their representatives, or...