Customer Service Representative
3 weeks ago
Dennison Commercials Ltd is a leading provider of heavy commercial vehicles in Northern Ireland, serving as the sole Volvo Truck & Bus dealer.
We are currently seeking a Customer Service Advisor to join our team at the stated Dealerpoint.
As an equal opportunities employer, Dennison Commercials Ltd. welcomes applicants regardless of age, sex, marital status, race, sexual orientation, religious belief, political opinion or disability.
About the RoleThe Customer Service Advisor will be the first point of contact for customers, providing a courteous and professional greeting and interpreting their requirements.
The successful candidate will be responsible for:
- Generating, amending and updating service schedules and sending reminders
- Vehicle and customer database management
- Booking PSV appointments
- Issuing workshop job cards and monitoring progress of vehicles in workshop
- Processing and closing out workshop job cards and assisting with invoicing
- Making outbound sales and customer care calls and managing key customer relationships
- Creating maintenance contract quotes and selling maintenance contracts
- Liaising with Workshop Foreman for job planning, to ensure efficiency and profitability
- Contacting customers to inform them of any additional work required and providing accurate quotations to gain the necessary authority to complete the work
- Contacting customers upon job completion, competently explaining the work that has been carried out and arranging vehicle collection/delivery
- Ensuring customer satisfaction at all times through delivery of the Volvo 'Customer Commitments', assisting with customer follow up to ascertain service level satisfaction, and ensuring that all customer complaints are handled courteously and efficiently
- Other general administration duties, such as running various daily, weekly and monthly reports, scanning and filing paperwork, record archiving and general word processing
The ideal candidate will possess:
- Relevant service reception experience or experience of working within a franchised car / heavy vehicle dealership
- Excellent administration skills
- Strong organisational skills and the ability to adapt to changing circumstances
- Excellent communication skills, both verbally and written
- Ability to structure workload in an efficient manner
- Ability to work effectively as part of a team and with minimal supervision
- Full driving licence
- Ability to work in a fast-paced environment and meet deadlines
- Excellent problem-solving skills and ability to think critically
- Ability to maintain confidentiality and handle sensitive information
Dennison Commercials Ltd is a family of businesses united in offering superior services in the commercial vehicle industry. We are committed to providing exceptional customer service and ensuring complete customer satisfaction.
We offer a range of benefits, including:
- Generous holiday entitlement
- Cycle to Work Scheme
- Access to a pension scheme with generous employer contributions
- Healthcare benefits
- Retail discount scheme
- Free on-site parking at all our sites
- Ongoing training and development opportunities and Volvo manufacturer training
- A friendly work atmosphere within a real team environment
- Long term career prospects
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