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Field IT Support Specialist

3 months ago

Yateley, Hampshire, United Kingdom DevFinders Full time

About DevFinders

DevFinders is a premier digital solutions provider that collaborates with leading organizations to deliver state-of-the-art IT support services. Our passionate team is dedicated to offering outstanding service and innovative technological solutions tailored to our clients' needs.

Position: IT Support Field Specialist

Key Responsibilities:

  • Deliver on-site technical assistance and exceptional customer service to clients
  • Efficiently manage help desk inquiries and incidents
  • Provide timely updates to clients in accordance with service level agreements
  • Escalate critical issues to management when necessary
  • Uphold service desk protocols and ensure high-quality service delivery
  • Oversee customer sites to ensure they meet business requirements
  • Install, test, and maintain hardware and software for optimal performance
  • Document procedures and track the resolution of issues

Qualifications:

  • At least 5 years of relevant experience in IT support
  • Expertise in Office 365 Cloud services and Windows Server
  • Familiarity with network infrastructure and security protocols
  • Knowledge of Azure administration and Windows operating systems
  • Excellent problem-solving and communication abilities