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Store Manager

2 months ago

Maidenhead, Windsor and Maidenhead, United Kingdom WHSmith Full time
{"title": "Store Leadership Role", "description": "Store Leadership Role

As a Store Leader at WHSmith, you will be responsible for leading and inspiring your team to deliver exceptional customer service, meet business objectives, and create a working environment that supports colleague development and achievement.

Key Responsibilities:
  • Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan
  • Reviewing the trading plan with your Cluster Manager and using the scorecard to set and agree key actions and priorities that will lead to success for your store
  • Creating a sense of pride within the store to ensure both colleagues and customer facilities are of a good standard, and that we are operating safely and legally
  • Creating a culture of learning, support, and recognition - spotting opportunities for development of personal skills, product knowledge, and self-awareness to support our colleagues in an environment where everyone feels valued and welcome
  • Working with Head Office to share your knowledge of the local environment to maximise local opportunities and community involvement
Requirements:
  • Current/recent retail (or similar) leadership experience (preferably in a fast-paced environment) with working knowledge of KPIs such as ATV and TPC
  • Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor
  • Flexibility of approach that will allow you to support other stores in the area when needed
  • Ability to build strong relationships and communicate clearly and engagingly at all levels of seniority
  • Experience of supporting employee training and development, and motivating teams adopting an engage rather than tell approach
What We Offer:
  • A competitive salary and benefits package
  • A range of deals from retail partners to help you save money and make memories
  • An Employee Assistance Programme to support your wellbeing

At WHSmith, we are proud to be an inclusive employer and want our colleagues to feel welcome and free to be themselves with us.

", "lang_code": "en-US"}