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Help Desk Technician
2 months ago
Job Summary:
Senitor Associates is seeking a skilled IT Technician to join our internal IT department on a permanent basis. As a key member of our team, you will provide first-line technical support and coordination, ensuring seamless delivery of our services.
Key Responsibilities:
- Respond to technical inquiries and resolve issues in a timely and professional manner.
- Troubleshoot and resolve technical problems for our customers, escalating complex issues to senior teams when necessary.
- Maintain accurate documentation of support tickets and resolutions.
- Provide training and support to customers on software and hardware usage.
- Collaborate with other teams to identify and resolve product issues.
- Stay up-to-date with industry trends and emerging technologies.
- Participate in an on-call rotation to provide out-of-hours support for our customers.
- Maintain high levels of incident ownership through the incident lifecycle to a satisfactory customer resolution.
- Utilize ITSM tools to log, track, and manage customer tickets, ensuring accurate documentation and timely updates.
- Understand, adhere to, and promote IT security best practices.
- Complete administrative tasks, acknowledging events, checking security logs, logging, and progressing change requests.
- Adhere to asset and access management policies and procedures.
- Perform tasks in support of data and information security.
About the Role:
This is an excellent opportunity for an enthusiastic and passionate IT Technician to join a successful organization. As a member of our team, you will have the opportunity to work with a talented group of professionals and contribute to the delivery of our services.
