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Retention and Acquisition Coordinator

2 months ago

Derby, Derby, United Kingdom Premier Group Recruitment Full time £22,000 - £27,000

Job Summary

We are seeking a highly skilled Customer Loyalty Specialist to join our team at Premier Group Recruitment. As a key member of our team, you will be responsible for developing and implementing strategies to enhance customer loyalty and retention.

Key Responsibilities:

  • Continuously improve our company's retention practices to drive business growth
  • Maintain accurate records of customer interactions to inform future strategies
  • Analyze data to provide actionable insights and reports to stakeholders
  • Collaborate with cross-functional teams to develop targeted solutions and campaigns
  • Design and implement content campaigns, email marketing initiatives, and loyalty programs to engage customers
  • Identify and mitigate risks to customer relationships

Requirements:

  • Proficiency in using Customer Relationship Management (CRM) systems, with experience in Bloomreach a plus
  • Strong understanding of e-commerce platforms and their capabilities
  • Proven experience in retention or account management within an e-commerce environment
  • Ability to create targeted segments and customer emails to drive engagement
  • Knowledge of business marketing, e-commerce, and customer service principles

About Us:

Premier Group Recruitment is a leading recruitment agency specializing in business marketing and e-commerce talent. We are committed to delivering exceptional service and results to our clients and candidates.