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Account Manager

2 months ago

Loughborough, Leicestershire, United Kingdom The Access Group Full time
About The Access Group

We are a leading provider of business management software to small and mid-sized organisations in the UK, Ireland, USA, and Asia Pacific. Our solutions help over 100,000 customers across commercial and non-profit sectors become more productive and efficient.

Account Manager Role

We are seeking a skilled Account Manager to join our team. As an Account Manager, you will play a crucial role in fostering strong partnerships with our clients, understanding their unique needs, and ensuring their satisfaction with our solutions.

Key Responsibilities
  • Develop and maintain strong, long-lasting relationships with a dedicated customer base.
  • Understand client needs and objectives; serve as the primary point of contact for account-related matters.
  • Proactively engage with clients to identify opportunities for upselling and cross-selling additional products or services.
  • Utilise CRM tools to track and document all stages of the sales process, ensuring accuracy and transparency in pipeline forecasting.
  • Meet and exceed sales targets through strategic account planning, upselling, and cross-selling efforts.
  • Ensure a high level of customer satisfaction through proactive communication and responsiveness.
  • Conduct regular online review meetings with clients to review service levels, discuss challenges, and explore growth opportunities.
  • Host meetings at all levels, including C-suite.
Requirements
  • A motivated self-starter, who consistently demonstrates an enthusiastic, never give up attitude
  • A track record in providing solutions to the associated market
  • An ability to demonstrate a strong understanding of business processes and practices
  • Ability and willingness to work independently or as a team
  • Excellent communication skills with an ability to build rapport at all levels of an organisation
  • Persuasive and compelling in expressing ideas and concepts
  • Strong written communication skills with an attention to detail
What We Offer

We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.

On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have one charity day allocated to support a cause that matters to you.

About you: As an Account Manager, you will be someone who can develop and maintain strong, long-lasting relationships with a dedicated customer base. You are a proactive problem-solver who excels at identifying opportunities for growth and delivering exceptional service. Your ability to communicate effectively and build trust will be key as you work closely with both internal teams and external stakeholders.

Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.