Luxury Train Hospitality Professional

1 week ago

Edinburgh, Edinburgh, United Kingdom Belmond Full time

Job Summary:

We are seeking a highly skilled and experienced Food and Beverage Service Manager to join our team at Belmond. As a Food and Beverage Service Manager, you will be responsible for providing exceptional customer service to our guests, ensuring that all guest areas aboard the luxury train are well maintained, and carrying out back of house duties as well as completing all service preparation in a timely fashion.

Key Responsibilities:

  • Provide excellent customer service to guests in accordance with Belmond and Leading Quality Assurance standards.
  • Provide breakfast, lunch, and dinner service each day and carry out cleaning, mis en place, and maintenance duties.
  • Bar service, including serving pre-lunch and -dinner drinks and canapés in the Observation Car, afternoon tea, and preparing and serving 'welcome back' drinks.
  • Prepare tables with linens, silverware, and glasses, inform customers about the day's specials, and offer menu recommendations upon request.
  • Assist with general onboard duties, including greeting guests and helping with luggage.

Requirements:

  • 1-2 years' experience in a similar role, preferably within the luxury hospitality industry. Hospitality qualification an advantage.
  • COSHH knowledge and awareness.
  • Ability to work in high-pressure situations, to follow instructions, and to work independently when required.
  • Good knowledge and understanding of food and wine.
  • Excellent communication and interpersonal skills.

Benefits:

  • All meals provided.
  • Uniform and dry-cleaning.
  • Team social events.
  • Accommodation provided when traveling on board.
  • Visits to exclusive castles, distilleries, and country pursuits.
  • Further learning and development opportunities within Belmond.
  • Discover Belmond Programme, which includes complimentary and preferred rate experiences at our iconic destinations.
  • Wellness programmes throughout.

About Us:

Belmond is a global collection of iconic hotels, trains, and river cruises, creating exceptional experiences worldwide. We pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests.

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