Retail Operations Manager

7 days ago


Bath, Bath and North East Somerset, United Kingdom HSL Chairs Full time

About the Role

We are seeking a highly skilled and experienced Showroom Manager to join our team at HSL Chairs. As a key member of our retail operations team, you will be responsible for delivering exceptional customer experiences and driving sales growth in our showrooms.

Key Responsibilities

  • Lead and manage a team of sales assistants to achieve sales targets and provide excellent customer service.
  • Develop and implement effective sales strategies to drive sales growth and increase customer engagement.
  • Monitor and analyze sales data to identify trends and opportunities for improvement.
  • Collaborate with the marketing team to develop and execute marketing campaigns that drive foot traffic and sales.
  • Ensure that all showroom operations are running smoothly and efficiently, including inventory management and visual merchandising.
  • Provide coaching and training to sales assistants to improve their sales skills and product knowledge.
  • Build and maintain strong relationships with customers to drive repeat business and positive word-of-mouth.

Requirements

  • Proven experience in a retail management role, preferably in a furniture or home furnishings industry.
  • Excellent leadership and communication skills, with the ability to motivate and inspire a team.
  • Strong analytical and problem-solving skills, with the ability to interpret sales data and make informed decisions.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Knowledge of sales strategies and techniques, with the ability to develop and implement effective sales plans.
  • Ability to build and maintain strong relationships with customers and colleagues.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

About HSL Chairs

HSL Chairs is a leading manufacturer and retailer of high-quality furniture and home furnishings. We are committed to providing exceptional customer experiences and driving sales growth through innovative marketing strategies and effective sales techniques.


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